IT Manager - W Barcelona
IT Manager - W Barcelona
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Job Description
JOB SUMMARY
Contributes general knowledge and skill in technology to provide firstand some secondlevel support including breakfix (repairs installations maintenance of systems). Generally works within wellestablished guidelines to complete routine tasks. Responsible for performing repairs installations and maintenance for propertybased systems with a particular area. Has knowledge of sophisticated technology equipment/processes.
CANDIDATE PROFILE
Experience required:
- 810 years experience in the Information Technology or related professional area.
- Need to have the appropriate qualifications and technical expertise.
- Communication is critical as you will deal with Guests.
- At least 5 years of experience in Marriot is necessary to understand the various IT systems and infrastructure.
- Having a Guestfirst mentality is needed to be successful in this role.
preferred:
- Spanish language but not mandatory.
- Systemrelated professional certifications desired.
- Some experience of Luxury hotel operations
CORE WORK ACTIVITIES:
- Managing Technology Needs within Budget Targets
- Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Confirms that property follows appropriate Marriot International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
- Places equipment orders as directed relating to personal computers telecommunications local servers/networks processes invoices for the property.
- Conducts periodic inventories of applications and hardware; prepares reports as requested.
- Confirms that technology assets are secured.
- Complies with technologyrelated vendor contracts.
- Building and Sustaining Relationships with Customers.
- Writes and presents proposals analyses project plans cost models etc. in written and/or oral formats.
- Provides customer service to associates at dedicated property.
- Responds to inquiries from customers/vendors/peer group.
- Assists in disaster recovery and business continuity as it relates to technology.
- Provides technical guidance.
- Escalates problems as appropriate through direct supervisor CLS IT Field and/or Marriot IT resources.
- Images desktops installs new Sofware applications applies patches maps drive to appropriate server/network.
- Moves/adds/changes PCs/peripherals migrating data when necessary.
- Performs routine desktop backup as scheduled or directed. Confirms technology security (i.e. encryption patch deployment) and technology compliance (i.e. Quarterly ID Audits MAARK2 measures are in place.
- Supports unit infrastructure (servers switches router APs etc. and engages appropriate MI IT and/or Vendor resources.
- Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
Required Experience:
Manager
Employment Type
Full-Time
