Senior Help Desk Technician
Senior Help Desk Technician
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Senior Help Desk Technician
Employment Type: Full Time
Department: Help Desk
CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management attorneys support staff contractors and associated systems for the Executive Office for the United States Attorneys (EOUSA).
CGS brings motivated highly skilled and creative people together to solve the governments most dynamic problems with cuttingedge technology. To carry out our mission we are seeking candidates who are excited to contribute to government innovation appreciate collaboration and can anticipate the needs of others. Here at CGS we offer an environment in which our employees feel supported and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
Backup/Restoration admin/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation/troubleshooting/support
Remote User setup/support/troubleshooting
Enduser training
Creation of procedural documentation
Creation of spreadsheets/databases for tracking purposes
Record and update required information for all ITrelated tickets utilizing ITIL
Creation of Incident worklog entries
Accurately answer user support questions of software and hardware in the EOUSA office environment
Maintain Account Management forms for new and departed users per Government policy and procedures
Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices
Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. using spreadsheets
Provide deskside training for new employees and staff consisting of basic instructions on accessing and using standard desktop applications (e.g. eMail Microsoft Office etc) and how to access available research database applications
Submit weekly status reports and monthly surveys
Set up and support conference and training rooms for presentations including audio systems video systems A/V distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computer/video interface
Utilize online meeting applications such as Adobe Connect to support hardware setup of microphones and webcams setup operations for audio mixing boards and facilitate/monitor/record online meeting sessions
Qualifications:
One year or more Adobe Connect or related online meeting center setup experience. NonRequired advantageous additional knowledge experience or competency considered favorable assets shall include:
ITIL Foundations certification
Change Management experience
Active DOD clearance of Level 6 Public Trust or above
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human technical and financial resources. We combine cuttingedge technology with worldclass personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years weve been growing our governmentcontracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work.
Here at CGS we value honesty through hard work and selfawareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore we offer a comprehensive benefits package:
Health Dental and Vision
Life Insurance
401k
Flexible Spending Account (Health Dependent Care and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Contact Government Services LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal/joinourteam/
For more information about CGS please visit: or contact:
Email:
$84000 $108000 a year
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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