Front Desk Associate

**This position requires applicants to be 21 years of age or older.**

Atrium SPIRIT Where teamwork passion & appreciation ignites service excellence.

Join us at Springhill SuitesModesto and Atrium Hospitality where were dedicated to fostering excellence! With 111 rooms and 550 square feet of Event Space. Our environment celebrates the unique contributions of each team member encouraging authenticity and championing our diverse and inclusive culture. Together lets deliver exceptional guest experiences guided by our core values: Service Perseverance Innovation Respect Inclusion and Teamwork. Join a workplace that makes a difference by supporting local nonprofit organizations yearround. Grow personally and professionally with a company that invests in your development. If youre ready for adventure and eager to thrive within a supportive company Atrium Hospitality and Springhill SuitesModesto welcome you!

• Located next to I5
• FREE Parking
• FULL Benefits after 90 days
• PAID Vacation Time
• Dailypay

PAY RATE: $16.50 $19.47 per hour (BOE)

**This position requires applicants to be 21 years of age or older.**

At Atrium Hospitality we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in registering guests the Front Desk Agent is a source of knowledge for the guest for everything about the hotel its amenities and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections as well as taking steps to WOW people we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a worldclass property.

This role plays an important part in our culture:

Service:

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is established
• You will assist guests with sending and receiving faxes packages and mail

Perseverance:

• Help to resolve problems through recovery when things arent quite right

Inclusion:

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all at every level of the organization.

Respect:

• You will value everyones contribution to the team and we will value your contribution as a key part of our success

Innovation:

• You will look for ways to become an expert on the local area being able to answer inquires pertaining to hotel services registration shopping dining and traveldirections

Teamwork:

• As needed fulfill all job responsibilities expected of Shuttle Driver and ConciergeAttendant
• Interact with hotel/resort staff in a professional manner assisting other departments with necessary information

What do we need from you to be successful in this role

• High school diploma or equivalent
• Customer service is our top priority consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long someone with the ability to pick up computer skills easily is necessary
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
• Hotels operate 24 hours a day 7 days a week. Our teams must be flexible with respect to working days early mornings evenings weekends and holidays.