Customer Support Associate I
Customer Support Associate I
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Job Description
About Zscaler
Serving thousands of enterprise customers around the world including 40 of Fortune 500 companies Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worlds largest security cloud Zscaler accelerates digital transformation so enterprises can be more agile efficient resilient and secure. The pioneering AIpowered Zscaler Zero Trust Exchange platform which is found in our SASE and SSE offerings protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users devices and applications in any location.
Named a Best Workplace in Technology by Fortune and others Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fastpaced and collaborative and you are passionate about building and innovating for the greater good come make your next move with Zscaler.
At Zscaler our Customer Success Organization is a global customerfocused team dedicated to delivering highimpact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert handson support starting from the implementation phase and beyond ensuring customers achieve their goals and leverage our technology to its fullest potential. Together we create a customercentric culture that fosters success adoption and continuous growth.
Were looking for an experienced Customer Support Associate to join our Customer Success team. Reporting to the Manager Customer Services youll be responsible for:
- Collaborating closely with customers through chat and email support regarding scheduled changes upgrades and migrations
- Creating customer engagements for the assigned projects
- Maintaining the balance between customer requirements and business needs
- Maintaining and sharing daily progress reports
What Were Looking for (Minimum Qualifications)
- Must have one year of experience in the customer support domain; past experience in the networking domain is a plus
- Minimum qualification Graduate in any stream or postgraduate in any field preferably in networkrelated fields
- Must be proficient in customer service management and project management skills and should be able to drive customer engagements following a defined process
What Will Make You Stand Out (Preferred Qualifications)
- Any CCNA/CCDP certification is advantageous
- Must have a basic understanding of TCP/IP networking and the ability to drive closures with customers
- Beneficial to have comprehensive knowledge of our organizations processes products services and policy procedures
#LIRG
#LIHybrid
At Zscaler we believe that diversity drives innovation productivity and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team and a culture where everyone belongs. For more information on our commitments to Diversity Equity Inclusion and Belonging visit the Corporate Responsibility page of our website.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- Inoffice perks and more!
By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristics protected by federal state or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal state and local pay transparency rules. For additional information about the federal requirements click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancyrelated support.
Required Experience:
IC
Employment Type
Full Time
