Account Manager Employee Benefits
Account Manager Employee Benefits
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Job Description
ABOUT HUB:
In a rapidly changing world HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds largest insurance brokers our focus is dedicated to providing our customers with the peace of mind that what matters most will be protectedthrough unrelenting advocacy and tailored insurance solutions that put our clients in con
Job Summary
The Employee Benefits Account Management provides critical support to clients through daytoday program oversight client advocacy and systems management in order to effectively managing their health and welfare programs. The Account Manager facilitates positive and effective relationships sales and/or account team colleagues
Duties & Responsibilities
Manages all aspects of the accountservice process.
Works closely with Producers and other HUB personnel on all aspects of client servicemarketing and renewal while adhering to HUBs best practices and standard procedures.
Acquires understanding of clients business and insurance objectives and critically analyzes andcompares insurance plans to determine suitability.
Establishes and maintain strong business relationships with clients and insurancecarriers.
Serves as client point of contact for daytoday eligibility claims billing and benefitadministration inquiries; acts as liaison between clients and insurance carriers to resolve serviceissues.
Maintains accurate and organized account files by appropriately documenting conversations withclients and carrier representatives; updates all HUB computer systems and automated agencymanagement systems; ensures the accuracy of data.
Seeks continued knowledge and stays abreast of changes in the insurance industry and otherexternal conditions that may impact their clients.
Makes appropriate recommendations to clients inresponse to those changes
Attends industry related continuing education training and courses.
Update open enrollment packets including current benefits and rates for all lines of coveragecobra administration forms written plan documents and summary plan descriptions on an annualbasis for clients; may also include 5500 filings.
Submit BOR letter to all carriers and followup to obtain contracts obtain current renewal andcurrent benefit descriptions.
Marketing to carriers.
Preparing quotes and proposals.
Assists client with all billing issues including auditing and reconciliation.
Gather data and prepare/conduct presentations (Renewal/OE/Post Renewal Debrief).
Lead implementation of new and renewal plans or programs.
Apprise clients of other HUB resources carrier/vendor offerings and emerging industrytrends.
Prepare and/or peer review (and deliver if applicable) the EB Comp Disclosure.
Obtain postenrollment numbers for each plan.
Prepare Annual Legal Notices.
Facilitate Ben Admin/HRIS System Updates (Ease ADP Paylocity etc..
Setup HR Advocacy Tool Legal Compliance Resources and Wellness value adds
Review contracts linebyline for accuracy.
Participate in carrier/vendor program implementations and initiates payments to vendors.
Partners with producer(s) to develop and implement clients benefits strategies; includingdesigning benefit programs based on client objectives performing financial analysis planassessment benchmarking funding alternatives.
Performs other duties and projects as assigned.
Qualifications
High School Diploma / GED; College degree strongly preferred
35 years of benefit insurance related experience (brokage preferred) or equivalent combination of education & experience
Life & Health License or wiliness to obtain with 3 months
Knowledge / Skills / Abilities
Ability to effectively and professionally communicate orally and in writing with internal and external customers.
Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
Desire to learn and grow within the insurance industry.
Ability to respond to customer needs solicit customer feedback to improve service and handle difficult or emotional customer situations promptly and accurately.
Confidence and demeanor to effectively interact with all levels within the organization.
Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients needs.
Ability to effectively work with a team and coach others in developing their skills and abilities.
Ability to efficiently gather pertinent information and facts analyze and solve problems timely and thoroughly.
Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
Computer skills: proficiency with Microsoft Office Suite Outlook and agency management systems.
Ability to calculate figures and amounts such as discounts interest commissions proportions percentages.
Working Conditions and Physical Demands
This position primarily involves remaining in a stationary position for the majority of the workday.
The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.
Constantly operates a computer and other office productivity machinery such as a calculator copy machine and computer printer.
The person in this position needs to occasionally move about inside the office to access file cabinets office machinery etc.
LIKE US SO FAR
Take the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction. Apply online today!
Are you a veteran Disabled We welcome ALL candidates and are proud of our wonderfully diverse employee population.
#LILW1 #LIRS1
Disclosure required under applicable municipal regulations in NY and NJ as well as the law in Colorado California and Washington states: The expected salary range for this position is $60480 to $75000 /year depending on geographical location and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paidtimeoff benefits and eligible bonuses equity and commissions for some positions.
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations. The EEO is the Law poster and its supplement is available here at Policy
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the US Recruiting Team tollfree ator. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
trol. Our growing team of professionals across North America represents a broad deep and oneof a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
Manager
Employment Type
Full-Time
