Field Application Specialist - Aragn La Rioja
Field Application Specialist - Aragn La Rioja
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Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
This role provides scientific/technical service to systems and solutions installed at client sites. Also ensures the highest efficiency and effectiveness in assigned activities (installations preventive corrective evolutionary maintenance and modifications) and differentiates Roches value proposition and achieves optimal customer satisfaction.
Your Key Responsibilities:
Achieve and maintain excellent operational levels in all assigned solutions (instruments reagents and software).
Execute preventive corrective evolutionary maintenance installations and modifications.
Train users in the handling and use of solutions.
Establish and maintain excellent communication followup and proactive collaboration with clients.
Inform clients of reagent and quality control updates and implement new protocols.
Report activities in CRM both remote and onsite.
Document technical characteristics of client installations and update them as required.
Work closely with the Commercial Area to address customer needs and support sales of solutions and service offerings.
Comply with legislation internal procedures and applicable regulations regarding Safety Health and Environment.
Adhere to Company policies including the Code of Conduct and applicable Ethical Codes.
Comply with information quality and security standards and procedures.
Contribute to the continuous improvement of developed activities.
Who You Are:
Education: Medium/Higher Level Training Cycle or Degree in Technical or Higher Engineering Health Sciences or similar.
Language: Fluent level of English.
Location: in the area of work preferably in Zaragoza.
Mobility: Geographical mobility within the national territory (Aragon and La Rioja mainly)
Required Competencies:
Leadership and communication
Ability to work well in a team
Deep knowledge of Roches product and/or service portfolio
Stakeholder management and knowledge of the organization
Customer orientation.
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver lifechanging healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
