IT Helpdesk Support Deskside
IT Helpdesk Support Deskside
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
About CES:
CES is a global electrical wholesaler providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom it has since expanded to over 1000 locations across multiple countries including the United States Canada Australia and Europe.
We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.
Our Global IT team deliver a portfolio of transformative work expand our digital options upgrade and futureproof our systems to place us at the forefront of the marketplace.
To do this we need talented and creative people across all areas to join us in delivering our evolution to enable our forwardthinking business over the next few years and beyond and this is where you come in...
Summary
As a Help Desk/Deskside Support Technician youll be the first point of contact for our end users helping them troubleshoot technical issues and ensuring they have the support they need to stay productive.
In this role youll investigate diagnose and resolve support requests while providing topnotch customer service. Youll gather key details pinpoint the root cause of issues and apply firstlevel fixes to keep everything running smoothly.
If you love problemsolving thrive on helping others and want to grow your IT skills this is the perfect opportunity to make an impact!
Essential Job Functions:
- Takes the preliminary call and inperson requests from users and creates the ticket.
- Provide onsite support to internal customers.
- Gather customers information / data and determine the fundamental problem.
- Troubleshooting (researching the symptoms) of the problem.
- Documents steps in determining the underlying problem.
- Hardware and Software Troubleshooting skills.
- Network Troubleshooting.
- Escalates to Level 2 technician within time constraints.
- Follows up on resolutions until completion.
- Walk customers through the problemsolving process.
- Follows established departmental standards and procedures.
- Contributes to team effort by accomplishing related results as needed.
- Works under supervision and understands the necessity for communicating and coordinating work efforts.
- Ability to work full time or overtime if necessary.
- Some travel required to Headquarters for meetings and training.
Education/Experience:
- 1 year of IT helpdesk/deskside support experience preferred.
- Experience working with or troubleshooting Audio Video (AV) preferred.
- Experience using a ticketing system for issue tracking and resolution (preferred).
- Proficiency in Microsoft Office including Word and Excel.
- High school diploma or equivalent required.
Competencies:
- Exceptional customer service skills with a focus on user satisfaction.
- Strong interpersonal and communication skills both verbal and written.
- Ability to multitask effectively while maintaining attention to detail.
- Teamoriented mindset with the ability to build and maintain positive relationships with colleagues.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires sitting at a desk for long periods of time. The employee must be able to
- See details of objects that are less than a few feet away
- lift and move items up to 10 pounds.
Interview Process:
- 30minute Phone Screen with Talent Acquisition Partner.
- 1hour Onsite Interview with Hiring Manager & Team Lead.
Benefits:
- Medical Dental Vision Insurance.
- 401(k) company match program.
- Telehealth.
- Shortterm and Longterm disability insurance.
- Basic and AD&D Life Insurance paid for by the company.
- Critical Illness Hospital Confinement Accident Insurance Supplemental Life Insurance.
- Employee Assistance Program.
- Mental physical financial wellness.
- Auto and Home Insurance discount.
- Paid Time Off and 7 paid Holidays.
- Paid Pregnancy Parental and Adoption Leave programs.
- Employee Discount Program.
- Training Programs.
- Internal growth opportunities in a fastgrowing company.
- In some jurisdictions state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.
EEO Statement
City Electric Supply (CES) provides equal employment opportunities (EEO) to all employees and candidates for employment without regard to race color religion sex national origin age disability genetics veteran status or other protected class status. In addition to the federal law requirements CES complies with applicable state and local laws governing nondiscrimination in employment. CES also makes reasonable accommodations to qualified individuals with disabilities in accordance with the ADA. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfers leaves of absence compensation and training.
Attention Applicants: If you have a disability and need a reasonable accommodation to complete any part of the application process or if you have difficulty accessing or using the online application process and need an alternative method please contactus ator.
City Electric Supply is a drug free workplace.
For further information about CES visit our website at www.cityelectricsupply.
Employment Type
Full-Time
Key Skills
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