Customer Service Administrator - 12 Month FTC Maternity Cover
Customer Service Administrator - 12 Month FTC Maternity Cover
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1 Vacancy
Job Description
Be part of something altogether lifechanging!
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake lifesaving activities ranging from fundamental biological research to developing innovative vaccines new medicines and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other our customers and their patients. With associates across 40 countries Cytiva is a place where every day is a learning opportunity so you can grow your career and expand your skills in the long term.
Cytiva is one of 10 Life Sciences companies of Danaher. Together we accelerate the discovery development and delivery of solutions that safeguard and improve human health.
We are seeking an Order Management Specialist to provide seamless support to our customers and distributors. Using our own initiative youll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care.
This is a onsite role in Harbourgate Portsmouth.
What youll do:
Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
Accurately process order entries to deliver to customer expectations.
Proactively handle backlogs replacements and free of charge shipments.
Follow shipment and installation to ensure revenue collection occurs on time.
Communicate with appropriate individuals throughout
Who you are:
Possess excellent communication and customer service skills
Highly organized and able to prioritize workload
Competent MS Office skills and be comfortable working with different systems
Problem solving skills initiative proactive / preemptive and strong attention to detail
Previous client and customer service experience & thrive in a busy customer service environment
Knowledge of Oracle or similar ERP system
Flexible and collaborative team member
Fluent (both written and verbal) in English
It would be a plus if you also possess previous experience in:
Previous experience of working within a manufacturing environment
Join our winning team today. Together well accelerate the reallife impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit www.danaher.
At Danaher we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Required Experience:
Contract
Employment Type
Full-Time
