Delivery Practice Manager DPM GFS EMEA

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) in our worldwide business organisation Global Financial Services (GFS). In this role youll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. Youll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers partners and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. Youll routinely engage with Director Clevel executives and governing boards whilst being responsible for opportunity capture and driving engagement delivery. Youll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams on understanding and defining business outcomes for customers by building trust identifying applicable AWS Professional Services offerings and creating proposals and SOWs.

Your experience gained leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans ensuring your teams are aligned to customer needs and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams you will cultivate strong customer Amazon Global Sales (AGS) and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement delivering engagements on time within budget and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.


Key job responsibilities
As an experienced Professional Services Delivery Manager you will be responsible for:
Building and managing a highperforming team of Delivery Consultants
Collaborating with Delivery Consultants Engagement Managers Account Executives and Cloud Architects to deploy solutions and provide input on new features
Developing and overseeing the implementation of innovative forwardlooking IT strategies for customers
Managing practice P&L ensuring ontime and withinbudget delivery of customer engagements
Driving business development initiatives and exceed customer satisfaction targets


About the team
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Diverse Experiences
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8 years of experience in IT and/or Management Consulting with at least 3 years in a people leadership role; alternatively Experience gained in IT and/or Management Consulting/Services and people leadership role.
Experience managing IT transformation projects
Bachelors degree in Computer Science Engineering related field or equivalent experience
Professional experience gained in the Financial Services Industry (FSI)


Advanced technology degree or AWS Professional level certifications (e.g. Solutions Architect Professional DevOps Engineer Professional) preferred
Strong project management and resource management capabilities including financial acumen and P&L management experience
Ability to navigate complex stakeholder relationships and drive change
Excellent communication presentation and negotiation skills with the ability to build and maintain Clevel client relationships; sales and negotiation skills for opportunity capture and proposal development
Proficiency in cloud technology value proposition principles and services including infrastructure business applications data management security application platforms and consumer facing technology


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