Customer support specialist Spanish and English

The role:Customer support specialist Spanish and English

We are looking for Customer support specialist Spanish and English to join our busy customer support datadriven team based in Ceuta Spain.
It is aday shift role with dynamic starting times between 09:30AM till 11:15 PM /MonSun distributed throughout the week. The team is involved in variety of different tasks ensuring the players experience is a positive one.

Are you our next star player

Want to be part of a Market Leading Customer Support Team Where youll get the opportunity to work with a Dynamic and Forwardthinking team and have awesome managers that help and support your career growth As well as having some fun on the way

As a Customer Service Agent youll form part of our International Customer Service Operator Team to help manage all aspects of the Betfair International customer experience. Role holders will need to show a high level of adaptability to different products and be able to acclimatize to varying communication channels (such as Live chat phone email telephone betting social media etc..

What youll be doing...

• Respond promptly and effectively to incoming or outgoing communication to contacts and exhibiting high levels of attention to detail (telephone betting chats emails etc).

• Provide technical support to customers.

• Ensure that more complex customer issues are followed up and resolved in a timely manner.

• Proactively develop customer relationships by maintaining contact at an appropriate level.

• Feedback recurring customer issues to Team Leader/ Shift Leaders and relevant internal department where applicable.

• Contribute to the ongoing development and improvement of the PPB customer experience.

• The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the post.

Who you are...

• Excellent communication skills in Spanish and English both written and oral

• Located in Ceuta or be willing to relocate.

• Customer service experience ideally in a multichannel contact centre environment dealing with high amounts of contacts.

• Experience of using Microsoft Word Excel and the Internet and good general keyboard skills

• A passion for sports and gaming products and applicable expertise.

• Excellent interpersonal skills with the ability to deal effectively and professionally with difficult customers.

• Shows initiative suggesting ways to improve the PPB customer experience.

• A proven team player with a can do attitude.

• Flexible approach to working in a dynamic and often hectic environment.

• High level of customer service orientation with a proven ability to see problems through to their resolution.

Whats in it for you

• Our experiencebased salaries are competitive.

• Your package will include:

• 30 days paid leave.

• Health and Dental Insurance for you your partner and your children (if you all live at the same address)

• Personal life insurance.

• A personal interest allowance to let you learn something new or pursue a hobby.

• External learning support of up to 2000 or equivalent in local currency dedicated 4 learning Power Hours every month during office time full access to the Udemy and Mindtools platforms inhouse leadership program and many other training opportunities for developing your skills and progressing your career.

• Looking to extend your family You will receive a cash gift of 1000 EUR for your new addition whilst working for us.

• Work From Home allowance for furnishing your homeoffice.

• Free snacks fruits and drinks in the office.

ABOUT THE GROUP

Betfair is part of Flutter Entertainment a global sports betting gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands products and businesses and a diverse global presence in a safe responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance please contact:

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.

WANT A SEAT AT THE TABLE APPLY NOW!

We will aim to respond to you as soon as possible. If youre the right fit for the role you will be invited to a phone/zoom interview.

Find your passion with Betfair