Lead Team Support Staff - Psychological Consultation Center PCC Full-Time
Lead Team Support Staff - Psychological Consultation Center PCC Full-Time
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Cost Center
PCCScheduled Weekly Hours
40Work Shift
First Shift (United States of America)Shift & Status
Who Are We
We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest nonprofit behavioral health system in the country our 220acre main campus and our network of clinical sites across Michigan. We are a tightknit community of healers who witness the impact of our lifechanging work each day.
Each day we are closing the gaps in access to care. We are innovating through leadingedge research testing programs and treatment modalities that others replicate across the country. Our services include a stateoftheart psychiatric urgent care center and a soontobebuilt pediatric behavioral health center outpatient inpatient partial hospitalization (day programs) assessment and testing residential addiction treatment and specialty services such as crisis response employee assistance programs forensic psychiatry and psychology and neuromodulation. Onthejob educational programs for nurses psychologists advanced practice providers psychiatrists and chaplains are equipping the next generation of care providers.
We are passionate about serving and are honored to be a part of this incredible work.
What Will You Do
As a Team Support Staff Lead at Pine Rest youll be part of tightknit team that believes in the healing power of your expertise and compassion.According to general directives and established departmental and/or Pine Rest Christian Mental Health Services policies and procedures performs administrative support duties including but not limited to training creating staff schedules coverage for other front staff or the team supervisor.
Our Team Support Staff Leads are driven to make an impact in the lives of those we serve and are motivated by the healing they witness firsthand each day. They are dedicated to excellent customer service enthusiastic about the care we offer and foster a sense of belonging and empowerment in a diverse workplace.
Principal Duties and Responsibilities:
Assist in the daytoday operations of the front staff support team.
Provide daily administration support for the front staff support team
Train or coordinate the training and orientation of new front support staff and current front support staff on new procedures and applications.
Assisting in arranging front support staff schedules assigning work monitoring workload and coordinating individual work assignments and the general workflow within the department.
Plan and implement projects assigned by the Supervisor or Clinic Manager.
Assist in the supervision of the front support staff as directed by the Supervisor or Clinic Manager. This may include but is not limited to; support in growth and learning during probationary period providing performance feedback creation of development plans.
Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients answering questions based on knowledge of department/organization appropriately transferring and screening calls maintaining calendars of supervisor(s) and members of the work group and inputting data in computer system.
Maintains department specific files that may be sensitive in nature.
Performs recordkeeping duties including the following: sorts classifies and files semicomplex records posts appropriate information onto data entry screens checks and verifies moderately complex arithmetic data performs routine computations creates simple queries or may request reports from other data based systems.
In clinical areas maintains medical records including assisting physicians in completing medical records.
In clinical areas releases medical information as necessary and appropriate for continuing medical care insurance purposes etc.
What Does This Role Require
Education/Experience:
A minimum of 2 years of support staff experience or equivalent work experience demonstrating progression in a lead training or mentoring role.
Position requires completion of high school (or equivalent) diploma.
Benefits:
Medical dental vision & life insurance plans
403(b) retirement match contribution by Pine Rest
Generous PTO for full and part time employees
Tuition assistance & loan forgiveness
Employee Assistance Program offering many free and discounted services for therapy legal accounting gym membership etc.
Partnership with Davenport University provides generous discount on tuition for employees and family members.
Notice:
Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma GED or college transcripts.
Successful completion of a drug screen prior to employment is also part of our background process.
Pine Rest Christian Mental Health Services requires all employees to receive the COVID19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.
Required Experience:
Staff IC
Employment Type
Full-Time
