Customer Success Associate
Customer Success Associate
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Job Description
What is #LifeatAF How can we crystalize its DNA into one eyecatching sentence for you Our culture is defined by our people! Everyone is an approachable professional tenacious and versatile a challenging team member and a respected and valued mentor. Here at AppsFlyer its all about the people each and everyone of us has our own speciality a unique flavor that we bring to the table. We are all driven individuals whose interests are just as diverse as we are. You could say were #PeopleObsessed.
When we say obsession we mean we will do everything to make you feel those AF vibes; whether its company breakfasts happy hours and parties our connection to each other is always a core focus. Do you believe in personalized service Do you understand the value of trust accessibility and the personal touch when it comes to cultivating business relationships Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to be AppsFlyers eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately youre there to ensure that our customers are more successful.
What you will do:
- Ensure that the client gets value from AppsFlyer platform
- Provide client with best practices on Mobile marketing
- Train clients on AppsFlyer drive feature adoption and enhance product stickiness.
- Be the clients voice inside AppsFlyer
- Drive upsell and crosssell opportunities with clients
- Deliver business review to decision makers and clevel executives
- Assist with closure of new logos and ensure smooth onboarding experience
What you have:
- 1 years of experience with digital marketing / analytics / product management
- Excellent program management skills
- Excellent communication skills
- Experience with tools like: Salesforce Asana Slack
Bonus Points:
- Preferred experience in servicing SaaS products
- Preferred experience with mobile advertising / analytics landscape in India.
- Preferred engineer with postgraduation in business management
- Being recommended by an AppsFlyer employee
As a global company operating in 19 countries across 25 offices we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race gender culture or sexual orientation. We value and encourage curiosity diversity and innovation from all our employees customers and partners.
As a Customer Obsessed company we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go AllIn. Oren Kaniel CEO
Required Experience:
IC
Employment Type
Full Time
