Field Service Desk Technician
Field Service Desk Technician
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Role Responsibility
AsICT Field Support Technician / Service Desk Agentyouwill concentrate your activities on the following:
40 of the service capacity with this profile were needed to fulfil the requested services:
- Enduser support in general and support in identifying repairing and replacing failed hardware components on PC and notebooks as well as dealing with hardware driver installations in particular
- IT technologies as used at EUMETSAT eg. HP/DELL desktops notebooks Konika Minolta printers and MS Office applications
- Support of Meeting room infrastructure like discussion systems.
60 of the service capacity with this profile were needed to fulfil the requested services:
- Troubleshooting typical ICT software like MS Windows 10 MS Office Visio MS Project and MS Edge and Adobe Acrobat
- Installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access iPhones WebEx)
- End user support
- Outlook configuration and administration and troubleshooting in an MS exchange environment
- Performing user administration in MS Active Directory and MS Exchange
- Using Microsoft Management Console
- Oncall duty is required for this job
Requirements:
As a minimum 5 years experience in the following:
- Enduser support in general and support in identifying repairing and replacing failed hardware components on PC and notebooks as well as dealing with hardware driver installations in particular
- IT technologies as used at EUMETSAT eg. HP/DELL desktops notebooks Konika Minolta printers and MS Office applications
- Support of Meeting room infrastructure like discussion systems.
- Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload
- Extensive knowledge of and experience in the and troubleshooting typical ICT software like MS Windows 10 MS Office Visio MS Project and MS Edge and Adobe Acrobat
- Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access iPhones WebEx)
- Extensive experience in end user support in general.
- Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment
- Experience in performing user administration in MS Active Directory and MS Exchange
- Experience in using Microsoft Management Console
- Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload In addition the following knowledge shall be considered an advantage:
- Certification for the maintenance of HP/DELL desktops and notebooks
- Knowledge of and experience in installing and troubleshooting structured cabling systems and networking hardware
- Experience in performing inventory and stock management
- Knowledge of managing inventory repositories especially in SAP The following activities will gradually become of importance to the position but if required the key person will be trained inhouse on these activities
- Experience in a structured ISO 9000 certified and/or ITIL based information technology service environment
- Professional certification as MCP Windows 10 or any other professional certifications (e.g. MCP MS Office etc).
- Experience in using software distribution systems (MS SCCM)
- Experience in providing support for Document Management Software
Required Experience:
IC
Employment Type
Full Time
Key Skills
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