Client Manager
Client Manager
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1 Vacancy
Job Description
At Zelis we Get Stuff Done. So lets get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers providers and healthcare consumers. This platform serves more than 750 payers including the top 5 national health plans BCBS insurers regional health plans TPAs and selfinsured employers and millions of healthcare providers and consumers. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare expertsdriving real measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.
RESPONSIBILITIES:
Owns the client relationship and responsible to build and maintain strong longlasting client relationships that lead to referenceable clients
Managing of Revenue inclusive of the following:
Client renewals & retention; achieving or surpassing annual financial goals & objectives.
Risk identification and mitigation strategies such as volume decreases service gaps changes in client relationships and key advocates. Escalates to key leadership partners and executes on risk mitigation strategies as agreed upon.
Drives revenue growth through existing product optimization; understands and communicates Zelis key differentiators product strategy product features and functionality and applicability to client.
Manages client financial health and ensures Zelis is getting paid on time in accordance with the contract terms.
Understands the regulatory environment and its impact on their clients. Proactively engages strategies to achieve value from the Zelis platform
Ensures high quality service delivery and client satisfaction; measurements will include timely escalation and resolution of issues as well as other internal measures such as:
Client relationship building maximizing breadth and depth of relationships; Works closely with clients to intimately understand their business strategies needs and challenges.
Create actionable plans when client is at risk and ensuring internal partners take appropriate action including escalating to leadership as appropriate
Serves as intake point for Client Audits & Compliance items to ensure seamless and timely responses
Client Reporting delivery according to agreed upon intervals with the ability to provide performance synopsis as well as business insights demonstrating the Zelis value proposition and drive engagement
Utilize knowledge of the client/business and market dynamics to maximize performance relative to client relationship client satisfaction and client/company financial performance indicators
Oversees client production issues and ensures resolved in a timely manner in accordance with contracted SLAs
Conducts and leads all Business Reviews to optimize value within client book
Supports Sales for crosssell and upsell initiatives; identify opportunities and funnel to Sales partners to incorporate into pipeline
Supports implementation; Ensuring the timely and successful delivery of our solutions according to client needs and business objectives
Documentation and ongoing tracking of key client account plans contacts and attributes all in Salesforce
Ability to present business unit product roadmap to clients
Maintain awareness of and ensure adherence to Zelis standards regarding privacy and security
Experience Qualifications Knowledge and Skills
Bachelors degree in business or heath care administration or related
5 years in client management role preferably in healthcare industry
Demonstrated success in revenue management and increased utilization within an assigned book of business
Strong negotiation skills and the ability to influence others
Ability to manage difficult client situations and respond promptly to client needs
Ability to understand technical components of software applications.
Knowledgeable in the Payor and TPA space
Excellent communication skills which include public speaking and presentation skills
Strong interpersonal skills and ability to form lasting client relationships in a quick time period
Detail oriented and strong organizational skills
Ability to anticipate future trends and incorporate them into business review planning
Synthesizes complex issues and communicates clearly to both clients and internal stakeholders
Ability to communicate and interact formally and informally with VPs and Senior Executives; demonstrates Enterprise thinking with ability to influence; proven ability to influence across a matrix as well as with leadership
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Strong listening and comprehension skills ability to understand and address client concerns feedback and appropriately manage discussions with clients
Strong knowledge of the Microsoft Stack of Tools and Technologies as well as Salesforce Jira Confluence
Travel up to 25
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary work Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift carry push pull or otherwise move objects in daily work use (laptop monitors et. al). Sedentary work involves sitting most of the time. Use of keyboards (typing) and exposure to computer screens occurs daily. Pleasant work environment in office locations with occasional noise or dust.
While performing the duties of this job the employee is regularly required to stand; walk; sit; use hands; reach with hands and arms; think; and talk or hear (multichannel twoway communication during work hours is .
Location and Workplace Flexibility: We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership team. Inoffice work and activities if applicable vary based on the work and team objectives in accordance with Company policies.
Our Values and Culture
We are always thinking about life beyond the laptop and how we can drive positive change for our clients our associates and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action:
Drive Innovation
Embrace a Growth Mindset
Put People First
Act With Agility
Champion Collaboration
Build Trust
We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving exciting experience for our associates. We leverage these values to continuously evolve an awardwinning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selveswhich is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.
A Lot of Respect
This is a collaborative organization where everyone is on your team. Each personfrom the newest intern to the CEOis in their position because they are an expert and they view you with the same lens. No matter who you are where you sit in the organization or the span of your tenure everyone at Zelis is treated with respect.
We respect your time (so much so that we arent asking you to write a cover letter). We make sure you have time to focus by offering MeetingFree Wednesdays as well as time for you with Zelis Cares Fridays early dismissal.
We respect and prioritize worklife balance. With flexible PTO a hybrid/remote work environment and a culture that encourages disconnecting after hours we ensure you have the time and space to manage lifes surprises and fully engage outside of work. Working 9 to 5 isnt just a hit song; we respect business hours and promote wellness offerings to keep you at your best both on and off the clock.
We respect diverse opinions. There are always seats at the table and were eager to add more chairs. We continue to build our Diversity Equity and Inclusion initiatives including training guest speakers associateled Business Resource Groups inoffice DEI events and more.
We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical dental 401k fertility and family building education assistance pet insurance menopause and midlife care and more.
We respect YOU. As an Equal Opportunity Employer we believe that everyones voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100 of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .
Disclaimer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability status protected veteran status or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.
Required Experience:
Manager
Employment Type
Full-Time
