Head of Customer Success DACH

Ready to be part of the Legal Tech revolution

As the leading SaaS publisher in Europe Dilitrust is transforming legal departments worldwide with cuttingedge technology.

Our Impact: From General Meeting reports to AIassisted contract life management our teams across France Spain Italy Canada Mexico and MEA are the driving force behind our global success. We are pleased to provide daily support to 2400 customers in 64 countries with 80 of major listed companies in major markets like Europe North America and the middle East.

Our Ambition: Become The 1^st Legaltech worldwide. Achieve Unicorn status with a valuation surpassing 1 billion.

Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the Happy at Work and Tech at Work label since 2019.

What will you find at DiliTrust

Innovation: Be at the forefront of legal tech advancements.

Global Impact: Collaborate with diverse teams in an international and multicultural context.

Career growth: Grow and develop within the future unicorn of legal tech.

Stimulating workplace: Experience the positive Happy at Work environment.

Your duties :

Reporting to the Chief Customer Officer (CCO) you will manage a team and oversee the teams growth. As a DACH Head of CS you have to adapt locally HQ processes strategy and operations.

Project Management & Customer Care:

• Ensure customer satisfaction and retention at a global scale.
• Oversee and optimize customer projects ensuring efficient implementation ontime delivery and budget adherence.
• Act as a strategic advisor to customers helping them maximize the value of our solutions and improve their satisfaction.

Account Growth & Business Development:

• Develop and execute strategies to maximize customer retention engagement and account expansion.
• Identify and pursue Upsell Cross sell opportunities to support growth and market expansion across Europe.
• Work closely with sales teams to enhance customer acquisition and develop longterm partnerships.

Regional Team Leadership & Performance Management:

• Lead and challenge regional team in consulting implementation support and customer relationship management.
• Train and mentor teams to improve their skills and overall performance.
• Manage a team ensuring their professional growth and career development.

Strategic Analysis & CrossFunctional Collaboration:

• Analyze regional performance and provide strategic recommendations to optimize results.
• Collaborate with sales marketing and R&D teams to enhance our solutions and align them with market needs.
• Actively participate in the sales process and contribute to product evolution to meet customer expectations

Profile required:

You have 15 years of experience including 10 in management

Strong leadership and winner personality

Strong business focus (upsell cross sell churn downsell NRR)

Experience of complexe Project management

Highly operational able to take over resolve customer situations provide solutions

Native German fluent English and French is a plus

Thorough knowledge of the DACH market/customers

Legaltech experience ideally CLM and Matter Management

Our values:

At DiliTrust our values guide everything we do. Trust is our foundation ensuring transparency and integrity in every action.
We promote inclusion fostering a culture of empathy diversity and belonging where everyones voice is valued.
We foster a hands on spirit encouraging initiative resilience and actionoriented thinking to meet challenges.
We strive for excellence constantly pushing boundaries to drive innovation and demonstrating generosity in all our endeavors.
Above all we succeed as a team united by a common goal: collaboration.

Recruitment process:

Everything goes very fast at DiliTrust! We are able to complete the entire
recruitment process in less than 15 days after our first meeting!

1. Talent Acquisition

2. Hiring Director

3. German local Team

What we offer:

Join a fastgrowing company in a friendly international environment (offices in France Italy Spain Canada as well as Dubai and Mexico);

Our Telework Charter guarantees that you can find the right balance between Onsite and Remote;

Last but not least Business Bike Employee referral program etc

More info :

Location: Munich or Berlin

Seniority : 15 yrs

Type of contract : Full time hybrid