IT Help Desk II - Application Support
IT Help Desk II - Application Support
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1 Vacancy
Job Description
Work Calendar: 242
FTE: 1.0 40 Hours per Week)
Contract Status: Contract
FLSA Status: NonExempt
Reports To: IT Support Supervisor
Starting Wage: $47038 annually
Salary Schedule/Lane: 38/V
Benefits: Eligible
Anticipated Start Date:4/14/2025
Priority Screen Date:03/14/2025
Positions Available: 1
Position Open Until Filled
JOB SUMMARY
The IT Help Desk II Application Support position provides assistance and support related to student financial and business computer systems and software. Responds to queries isolates problems determines and offers possible solutions and trains on program functionality.
MINIMUM REQUIRED QUALIFICATIONS
All positions require selected candidates to be fingerprinted and successfully pass a criminal background check. Additional minimum required qualifications for this position are:
- High School diploma or equivalent
- Proficient in Microsoft Office suite and experience using a databased software such as Business Plus
- Minimum of one 1 year working with and supporting others with computer applications
- Ability to operate standard office equipment phone copy machine scanner etc.
- Speak read write and present professionally analyze and interpret English written and verbal communications
PREFERRED QUALIFICATIONS
These are examples of skills and experience that the bestqualified candidates may have. Not having one or all of them does not disqualify any candidate from consideration.
- Associate degree applicable industry certifications or equivalent experience
- Experience in a K12 Education or public employment environment
- Intermediate Microsoft Office Suite Skills
- Proficient in speaking reading and writing Spanish or other language
- Experience using PowerSchool
- Experience supporting technology over phone
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Answer telephone answer email messages and greet individuals for the purpose of providing Tier 1 IT Service Desk/Help Desk support for IT issues experienced by school and district personnel users
- Respond to inquiries from a variety of internal and external parties (e.g. staff parents students public agencies etc. for the purpose of providing information facilitating communication among parties and providing direction
- Evaluate situations (e.g. involving other staff students parents the public etc. for the purpose of taking appropriate action and directing to appropriate personnel for resolution
- Guide the technology user through the problemsolving process for the purpose of diagnosing technologyrelated problems
- Create tickets using ticketing software for the purpose of escalating and tracking technologyrelated problems
- Specialize in the support of specific application areas (e.g. Student Information System support scheduling support Financial Information System support applicant tracking support etc. to provide indepth application support
- Support assigned administrative personnel for the purpose of providing assistance with administrative functions
- Support the information reporting needs of the District including District State and Federal (e.g. school boundary address gridcode maintenance ARCVIEW Student Information System etc. for the purpose of complying with various mandates
- Followup with customers for the purpose of ensuring technology problems have been resolved
- Receive feedback from customers about computer usage for the purpose of providing feedback about system usage to system administrators
- Maintain a variety of manual and electronic documents files and records for the purpose of providing uptodate information and historical reference in accordance with established administrative guidelines and legal requirements
- Perform clerical functions (e.g. copying faxing filing sorting mail etc. for the purpose of helping the department run more efficiently
- Perform record keeping (confidential and nonconfidential) and general and program specific clerical functions (e.g. scheduling copying faxing etc. to support assigned administrator and site with necessary materials
- Prepare written materials (e.g. reports memos letters newsletters etc. to document activities providing written reference an conveying information
- Processes a variety of documents and materials (e.g. correspondence agendas minutes event programs bulletins reports student records etc. to disseminate information to appropriate parties
- Assist other personnel as may be required to ensure an efficient and effective work environment
- Collaborate with the help desk team in developing training materials for the purpose of helping technology users use and implement technology following established standards
- Maintain regular and predictable attendance for the purpose of fulfilling job requirements efficiently and effectively
- Speak read write analyze and follow written and verbal communication in English; listen to and understand information and ideas presented verbally or in writing
- Perform other related duties as assigned to ensure the efficient and effective function of the work unit
EMPLOYEE SUPERVISORY RESPONSIBILITIES: No
WORK ENVIRONMENT & PHYSICAL DEMANDS
The usual and customary methods of performing the jobs functions require the following physical demands: some lifting carrying pushing and/or pulling and significant fine finger dexterity. Generally the job requires 90 sitting 5 walking and 5 standing. This job is performed in a generally clean and healthy environment.
The Salt Lake City School District is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment and its services programs and activities. To request reasonable accommodation contact Human Resource Services Salt Lake City School District (slcschools) or call.
NonDiscrimination Statement
No district employee or student shall be subjected to discrimination in employment or any district program or activity on the basis of age color disability gender gender identity genetic information national origin pregnancy race religion sex sexual orientation or veteran status. The district is committed to providing equal access and equal opportunity in its programs services and employment including its policies complaint processes program accessibility district facility use accommodations and other Equal Employment Opportunity matters. The district also provides equal access to district facilities for all youth groups listed in Title 36 of the United States Code including scouting groups. The following person has been designated to handle inquiries and complaints regarding unlawful discrimination harassment and retaliation: Tina Hatch Compliance and Investigations/Title IX Coordinator 440 East 100 South Salt Lake City Utah 84340 You may also contact the Office for Civil Rights Denver CO.
Employment Type
Full-Time
