Restaurant Retail Supervisor
Restaurant Retail Supervisor
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USD 23 - 23
1 Vacancy
Job Description
Ghirardellis employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be Americas #1 premium chocolate company.
The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service maximizes financial return and fosters an environment that makes Ghirardelli a great place to work for our employees.
Scope of Responsibilities
Store Management
- Ensures the wellbeing of store and its employees through effective management of safety and risk including prevention escalation and response
- Effectively and timely communicates with all levels of the organization by following company standards of teambuilding recognition and professionalism
- Works closely with store personnel general manager store and division management teams and Ghirardelli corporate liaisons such as human resources IT finance and payroll
Restaurant and Retail Operations
- Effectively prioritizes daily store activities under the direction of the general manager
- Manages operations of total sales floor or sales units e.g. cash/wrap retail or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed
- Serves a principal point of contact with Corporate employees and outside vendors if no management members are present at the store especially while covering absences vacations and leaves
- Upholds the values of exemplary customer service by modeling behavior and leadership
- Monitors sales and labor cost issues in realtime with a goal to maximize profitability without sacrificing customer service
- Responds in a timely manner to all escalated customer service issues
- Maintains high standards of cleanliness food/product safety and branding requirements including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed
- Properly uses MICROS system and its functionality
People Management
- Assists with payroll scheduling interviewing selection inservice training under the auspices of the general manager and in conjunction with the human resources and payroll departments
- Develops Chocolateers using coaching mentoring and empowerment practices
- Handles basic Chocolateer employee relations functions including discipline or suspensions as needed under the direction of the general manager
- Serves as a general resource and role model for Chocolateers
- Clear professional and effective oral and written communication
- Teambuilding skills of empathy rapportbuilding delegation and empowerment
- Ability to manage time effectively and be selfdirected under minimal supervision
- Ability to conduct evidencebased business forecasting for sales and resource needs
- Familiarity with point of sale systems such as MICROS
- Knowledge of restaurant or retail management techniques
Education and Work Experience
- High school diploma or GED preferred
- One or more years of related experience in a fastpaced restaurant or retail environment with six or more months as a supervisor preferred
Working Conditions
- Rare to Occasional ability to lift and carry up to 50 pounds
- Ability to travel to various locations across the country
Pay Rate:$23.00/hr Tips!
Required Experience:
Manager
Employment Type
Full-Time
