Undergraduate Intern Summer 2025 - IT Desktop
Undergraduate Intern Summer 2025 - IT Desktop
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Salary Not Disclosed
1 Vacancy
Job Description
Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sports growth on every level in the United States from local communities to the crown jewel of the professional game the US Open.
Why Intern with the USTA
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and crafting opportunities for ALL to participate. Dont know tennis Dont worry you can still find yourself in the game!
The Role
This is an 8week program from June 10th through August 13th.
Working hours: MondayFriday 9:00 AM 5:00 PM EST
Hybrid schedule: Must be capable to work onsite 23 days per week at the National Tennis Center Queens NY.
Hourly rate: $20.00
The IT Support Intern will play a key role in assisting USTA staff seasonal staff consultants and temporary staff at the National Tennis Center ensuring smooth daytoday operations by troubleshooting and resolving complex computer software hardware and peripheral issues. This position also involves preparing IT equipment (laptops desktops printers) for use during the US Open and providing technical support to ensure seamless event .
- Provide daily technical support for desktops laptops printers and other hardware and software to USTA staff and clients.
- Troubleshoot and resolve computer software system and hardware issues escalated from the Help Desk conducting onsite user consultations and technical analysis to identify and implement solutions.
- Prepare IT equipment for use during the US Open ensuring all devices are configured and ready for event use.
- Support software applications and productivity tools helping end users maximize the effectiveness of their systems.
- Collaborate with staff to identify potential system improvements and resolve technical challenges in a fastpaced environment.
- Assist in maintaining and organizing the inventory of IT equipment ensuring timely availability of devices for events and daily operations.
- Provide excellent customer service ensuring clients receive clear and concise technical guidance.
Who You Are
- Strong knowledge of computer systems hardware operating systems (including Windows 10 and Mac OS) and software.
- Familiarity with networking principles and basic troubleshooting techniques is a plus.
- Proficiency in Google Workspace (GSuite) Chrome OS and Microsoft Office Suite (Word Excel PowerPoint).
- Ability to quickly evaluate and resolve technical issues providing timely and effective solutions.
- Strong problemsolving skills with the ability to think critically and work under pressure.
- Excellent communication skills with the ability to explain technical concepts clearly to nontechnical users.
- Ability to work in a highprofile fastpaced environment especially during large events like the US Open.
Preferred Skills:
- Previous experience with IT support particularly in an event or highdemand setting.
- Familiarity with IT equipment preparation system configurations and troubleshooting in largescale environments.
- Experience with enduser training or user support.
What the Program Offers
As an intern you will fully immerse into the USTA culture and be a true part of the team! During the program you will have the opportunity to network with Senior Leadership including the CEO as well as be mentored by current staff. Additionally you can look forward to:
- Weekly professional development workshops.
- Participation in a group project which will be presented to staff at the end of the program.
- Opportunity to have your resume reviewed by one of our recruiters.
- Ability to participate in company activities including our 7 Business Resource Groups.
- And more!
Come One Come All
We strongly encourage you to apply if youre interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals regardless of age disability national origin race color religion sex sexual orientation gender gender identity or expression pregnancy veteran status marital status family status alienage or citizenship status creed genetic information or any other status protected by applicable federal state or local law.
Required Experience:
Intern
Employment Type
Unclear
