Client Data Manager
Client Data Manager
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Job Description
Take a lead role in acquiring managing and retaining meaningful relationships that deliver outstanding experience to our customers.
Job Summary
As a Client Data Associate in our Off Boarding Team you will play a crucial role in managing the offboarding process of KYC records. You will monitor the pipeline track progress and ensure timely uplift of DNT flags. You will liaise with both onshore and offshore partners to eliminate roadblocks and serve as the primary point of escalation for team members. Your role will also involve overseeing the team to ensure records progress efficiently managing AML Risk cases and resolving inquiries and escalations with excellent customer service standards. This role provides an opportunity to closely manage the daytoday operations of the team and make a significant impact on our customer service standards.
Job Responsibilities
- Work closely with Credit/Reference data teams to clear all creditrelated attributes account closures and CASID deactivation in Party develop strong partnerships escalate issues and eliminate roadblocks.
- Manage the pipeline and records within each stage of the process track progress on aging cases prioritize the timely uplift of DNT Flags and ensure efficient management of the TLT process for incoming populations.
- Monitor team productivity and take necessary actions to maintain agreed parameters.
- Provide operational support to supply audit compliance and regulatory bodies with documentation and analysis.
- Serve as the primary point of escalation for Off Boarding and proactively highlight potential issues to management.
- Ensure the team completes mandatory Businesswide and WCOBdirected training and minimum hours.
- Keep informed of and ensure team members apply any changes to processes procedures and regulatory changes.
- Create an effective and efficient team potentially across multiple locations through continuous communication timely feedback and appropriate supervisory practices.
- Interact with key stakeholders such as Legal Compliance Credit and Operations to develop strong partnerships escalate issues eliminate roadblocks and ensure continuity of flow across the groups.
Required Qualifications Capabilities and Skills
- Graduate in BCom/B.A
- Have 12 years of work experience in the financial service industry with 8 years in KYC/AML.
- Demonstrate working knowledge of KYC/Compliance/AML procedures and standards.
- Exhibit outstanding relationship building stakeholder management client service and interpersonal skills to influence and negotiate desired outcomes.
- Lead a team and manage stakeholders across different locations and cultures comfortably.
- Manage time effectively and selfdirect capable of dealing with highpressure timesensitive tasks.
- Demonstrate knowledge of the financial industry with indepth expertise in various lines of business.
- Understand multiple client types (e.g. Corporates NonBanking Financial Institutions F.I.s Hedge Funds Private Equity Funds Mutual Funds etc..
- Possess knowledge of different products such as Global Trade Escrow Cash Global Custody Market Products Collateral Management Loans etc.
- Exhibit proven leadership and people management skills.
- Partner with Risk Audit and Compliance to ensure overall organizational objectives are met.
Preferred Qualifications Capabilities and Skills
- Possess knowledge of AML/BSA/KYC or financial services industry (preferred).
Required Experience:
Manager
Employment Type
Full-Time
