Desktop Technician 1
Desktop Technician 1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL JOB FUNCTIONS:
- Operations and Support
- Provide professional first contact for users experiencing IT related issues.
- Perform system monitoring verifying the integrity and availability of all enduser resources.
- Perform remote troubleshooting when necessary through diagnostic techniques and asking pertinent questions.
- Configure and deploy enduser equipment i.e. Desktops/Laptops Thin Clients Tablets and Peripherals.
- Complete tickets assigned by internal ticket managing system elevating when appropriate.
- Repair and recover from hardware or software failures.
- Travel to various Coop locations as needed to work on hardware or software
- Maintenance
- Apply patches and upgrades on a regular basis and upgrade administrative tools and utilities.
- Upgrade and configure enduser applications.
- Maintain knowledgebase operational configuration or other procedures.
- Implement ongoing performance tuning hardware upgrades and resource optimization.
- Maintain asset database of end user equipment.
- Adhere to all Coop policies procedures and the employee code of conduct
- Other duties as assigned
EDUCATION/KNOWLEDGE/SKILLS:
- Associates degree in a related field OR 2 years of Desktop Support experience
- Required experience
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of remote access systems
- Preferred experience
- Hardware
- Desktops and Laptops
- Printers
- Software
- Windows 11
- Ticket Management Systems
- Mitel
- Office Suite (Local & O365
- Hardware
COMPLEXITY/PROBLEM SOLVING:
- Must be able to work in an ever changing environment
- Must provide superior customer service at all times while maintaining a positive demeanor
- Must be able to solve problems and issues with little supervision
Required Experience:
IC
Employment Type
Full-Time
