Incident Response Engineer
Incident Response Engineer
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Job Description
Who we are
Were a leading global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands the worlds largest companies the major cloud providers entire country financial systems entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust an abstract idea to work. Thats digital trust for the real world.
Job Summary
The Incident Response Engineer is a key role within the SRE Operations team responsible for the deployment configuration and optimization of tools used to detect investigate respondand manageincidents.
What you will do
- Perform proactive daily monitoring of our services including reviewing system and applications logs and manage Incident life cycle (Detection Confirmation Notification Repair/Isolation Escalation Resolution and Reporting) to ensure quick turnaround in service restoration
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders and clients escalating where appropriate
- Work closely with development and engineering teams helping to build maintain and extend support for all production services
- Review entire environment and execute initiatives to reduce failures defects and improving overall performance
- Monitor and troubleshoot issues across the entire stack hardware software application and network
- Demonstrate technical leadership with incident handling and troubleshooting
- Document current and future configuration processes and policies
- Assist with the implementation and development of SRE tools and applications
- Manage and support SRE tools and applications
- Perform periodic oncall duty as part of a global team
- Able to install and manage web certificates (SSL Client Auth)
- Prior working knowledge of Salt Splunk JIRA Atlassian Wiki NewRelic
What you will have
- 15 years of experience in IT Service Operations or Development Operations related roles
- 13 years of experience with Deployment Tools: SALT Kubernetes Docker Jenkins
- 15 years of experience with multiple OS flavors : Linux AWS
- 15 years of experience in the Hitech industry
- 12 years of experience with Database Environments: MySQL Casandra
- 12 years of experience with multiple programming languages
Benefits
- Generous time off policies
- Top shelf benefits
- Education wellness and lifestyle support
#LISS1
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Employment Type
Full Time
