Real Estate Customer Service Agent
Real Estate Customer Service Agent
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Real Estate Customer Service Agent
Job Description
Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Leasing Consultant you will serve as the primary point of contact for both prospective and current residents fostering a welcoming and professional community atmosphere. This role is ideal for individuals who are passionate about customer service excel at building relationships and thrive in a dynamic peoplefocused environment. If you are seeking an opportunity to contribute to a growing organization while enhancing the resident experience we encourage you to apply.
About Arcan Capital
Founded in 2016 Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the Southeastern United States. With a team of over 80 employeesand plans to expand this yearyou will be an integral part of our success ensuring a seamless leasing experience and contributing to our engaging company culture.
At Arcan Capital we believe in fostering a collaborative engaging and servicedriven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.
At Arcan Capital we believe in fostering a collaborative engaging and servicedriven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.
Job Summary
As a Real Estate Customer Service Agent you will be the first point of contact for prospective residents and will be responsible for guiding them through the leasing process from initial inquiry to movein. Youll handle inquiries assist with leasing processes and work closely with onsite teams to ensure smooth daytoday operations. You will showcase our communities highlight amenities and provide exceptional service to both new and existing residents. Your ability to build rapport communicate effectively and create a positive first impression will be essential to achieving leasing goals and maintaining strong resident satisfaction.
While experience in property management leasing or assistant property management is beneficial we are primarily looking for strong interpersonal skills a customerfirst mindset and a passion for helping people.
While experience in property management leasing or assistant property management is beneficial we are primarily looking for strong interpersonal skills a customerfirst mindset and a passion for helping people.
Key Responsibilities
- Engage with prospective residents by providing property tours answering inquiries and promoting community amenities.
- Drive occupancy goals by effectively communicating the benefits of Arcan Capitals apartment homes and guiding prospects through the application process.
- Assist with leasing operations including processing applications conducting background checks and preparing lease agreements.
- Ensure movein readiness by coordinating apartment inspections and ensuring all necessary preparations are complete.
- Provide exceptional customer service by addressing resident concerns handling lease renewals and fostering a welcoming environment.
- Manage leasingrelated administrative tasks including maintaining accurate resident records.
- Respond promptly to inquiries via phone email and inperson interactions always ensuring a professional and friendly approach.
- Maintain knowledge of market trends and competitor properties to effectively position Arcan Capitals communities.
- Support community events and resident engagement initiatives to enhance the living experience.
- Customer serviceoriented mindset with a passion for helping people.
- Excellent communication problemsolving and interpersonal skills.
- Ability to multitask prioritize and work efficiently in a fastpaced environment.
- Detailoriented with strong organizational and time management skills.
- Proficiency in Microsoft Office (Word Excel Outlook) a plus.
- Team player with a positive professional attitude and a commitment to excellence.
- Willingness to work a flexible schedule including weekends and holidays as needed.
Education & Experience (Preferred but Not Required)
- Prior experience in customer service leasing hospitality or administrative support. Ability to handle confidential information with professionalism and discretion.
- High school diploma or equivalent required.
Supportive and peoplefocused cultureWe believe in fostering longterm relationships with our employees and residents.
Opportunities for growthWe invest in our team members and offer career development opportunities.
Competitive compensation & benefits including medical dental vision two weeks paid vacation5 days of PTO/Sick leave matching 401k program and more!
If youre ready to bring your customer service expertise and people skills to a dynamic real estate environment we encourage you to apply today!
Opportunities for growthWe invest in our team members and offer career development opportunities.
Competitive compensation & benefits including medical dental vision two weeks paid vacation5 days of PTO/Sick leave matching 401k program and more!
If youre ready to bring your customer service expertise and people skills to a dynamic real estate environment we encourage you to apply today!
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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