Backoffice Hub Leader

This role requires this BO Associate to be the local country representative for the BO HUB. This includes all collection services collection applications & tools vendors for the cluster by working with Onsite backoffice resources COE and Delivery leads.

Familiarize vendors and vendor detailswith different stakeholders while working on their services their performance payment timelines exceptions nuances etc. for each country under your cluster in coordination with onsite HUB resources & local Delivery lead in order to achieve seamless delivery from them. The position requires smooth of Offsite BO Activities and complete control over tasks as per SOPs & SLAs related to projects performance KPIs queries specific to DA backoffice in coordination with Onsite HUB resources / local Delivery lead/resources.

Any asset management at local country level including trouble shooting replacement and other asset management tasks. Understand country level exceptioins timelines requirements etc in detail together with onsite HUB resources for future Standardization & Automation 

Responsibilities

• Ensure E2E of payment processing happens for each vendor in  timely manner in order to expect seamless deliverables from vendors. This is to be done thru Malaysia BO resources 
• Organize regular engagement calls with local finance local stakeholders key vendors to understand their concerns & also HUB area of interest (pain points) and work on finding simpler & eficient solutions to it
• Ensure E2E Project Management activities as outlines in DA BO SOP is executed in  timely manner. This is to be done working with right stakeholders and support from Malaysia BO resources 
• Look for optimization opportunities on a continual basis
• Engage continuously with key stakeholders and create an environment that drives and promotes integrity and company values
• Lead continuous improvements initiatives
• Remain aware about country level exceptions nuances risks challenges timelines while working on vendor payment processing
• Anticipate challenges risks and raise them HUB Leader / Cluster Delivery lead

Qualifications :

Our Backoffice Hub Leader has a highly effective communication skills matched with good presentation has the talent on influencing skills and its committed with the integrity. You should have the ability to engage and manage key stakeholders at country level and performs effectively with high energy and flexibility in a fastpaced constantly evolving team environment.

Requirements

• 5 years of working experience in Data Acquisition with 3 years working as People Manager preferred
• Proficiency in Business English
•  Appropriately models and reflects the Nielsen values
•  Result oriented with aptitude for continuous process improvements
• Comfortable working with data and numbers as well as collecting and reporting information
• Professional maturity in relation to others and to work which enable effectiveness while dealing with pressures and difficulties of a dynamic work environment
• Business acumen with strong organization skills
• Good understanding of operational metrics
• Technically savvy to work on analytical tools
• Proficient in Microsoft Office Suites

Nice to Have

• Multi country market knowledge
• Multi country language proficiency is preferred
• Product knowledge
• NIQ Internal Resources (nice to have)Knowledge of Field Audit Methodology CDAR tools and processes

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.

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NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion