Guest Service Supervisor
Guest Service Supervisor
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee mentor and lead front office team members through all aspects of the guest journey from prearrival to checkout and followup.
- Align with the Front Office Manager along with other guest services leaders to maximize hotel operations.
- Utilize tools to execute timely thoughtful and personalized communications and coach and train team members to do the same.
- Foster an environment that ensures consistency and a high level of guest satisfaction.
- Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
Qualifications :
- Minimum of oneyear prior experience as a front office leader/supervisor for a premium hotel.
- Demonstrated ability to communicate effectively and to provide directions and guidance in a clear concise and professional manner.
- Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
- Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.
Additional Information :
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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