Global Operations Coordinator
Global Operations Coordinator
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Job Description
About Flexport:
At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.
Help our customers improve their global supply chains
The opportunity:
The Global Operations Coordinator is a critical part of making Flexports mission to make global trade easy for everyone a reality. Flexport today connects almost 10000 customers and suppliers across 109 countries. In this role your direct customers are the partners within your region: our Flexport Squad Operations teams and customs teams subcontractors carriers and terminals. Your work directly supports Flexports end customers in achieving their logistics goals by executing the endtoend movement of shipments. Most importantly you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission.
As a Global Operations Coordinator you are obsessed with executing a shipment lifecycle through ensuring data integrity is maintained at the highest standard and delays are minimized with urgency and bias to action.
You will:
- Be responsible for executing the movement of containers and air freight to availability at the port or warehouse of destination
- Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately
- Serve as the first point of escalation for issue resolution ensuring prompt and effective resolution to provide the best customer experience.
- Use metrics to spot opportunities to improve and deliver great performance in your role including data quality and shipment milestone timeliness.
- Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators KPIs and Servicelevel Agreements SLAs inline with productivity goals.
- Analyze data to rootcause defects and support continuous improvement efforts.
- Execute on shipment delivery appt coordination and any reporting functions needed to support our clients business needs
You should have:
- Bachelors/Associates degree OR 1 year of relevant experience preferred. New graduates are encouraged to apply!
- Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base. You have the ability to troubleshoot and handle challenging customer issues and can successfully deescalate or escalate issues until they are fully resolved
- Fluency in English both written and verbal
- Strong attention to detail in a highenergy fastpaced environment
- The ability to work flexible hours: this role requires working variable hours to match when customers need us most. You may be required to work national holidays weekends swing or night shifts and may be asked to render overtime based on business needs. You will be based out of Flexports first operations center wholly dedicated to providing the best experience for Flexports customers.
#LIhybrid
The US base salary range for this position (exclusive of bonus equity and benefits):
$20.76 $20.76 USD
Commitment to Equal Opportunity
At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants.By submitting your application you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available atwww.flexport/privacyfor additional information.
Required Experience:
Exec
Employment Type
Full Time
