General Manager Client Operations
General Manager Client Operations
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1 Vacancy
Job Description
General Manager Client Operations
Location: Umhlanga Durban
Salary: R80000.00 R110000.00 per month
Employment Type: FullTime
About the Client
Our client is a leading global player in contact centre solutions renowned for delivering exceptional customer experiences across diverse industry verticals. With a strong focus on innovation efficiency and collaboration they empower businesses to meet and exceed their operational goals through cuttingedge strategies and highperformance teams.
About the Role
Our client is seeking a resultsdriven General Manager of Operations to oversee the endtoend operational performance for multiple international clients. This leadership role ensures that all client KPIs and SLAs are met while managing a highperformance contact centre team in a BPO environment.
Why Join Them
- Strategic Leadership: Take full accountability for client success and operational excellence.
- Global Client Base: Work with international clients in a highgrowth business.
- Professional Development: Lead a dynamic team and drive key performance improvements.
Key Responsibilities
- Oversee daily operations ensuring all client KPIs and SLAs are achieved.
- Lead a team of agents team leaders and campaign managers to drive operational success.
- Analyse performance metrics implementing improvement initiatives to optimise efficiency.
- Collaborate with crossfunctional teams for operational enhancements and issue resolution.
- Lead all weekly monthly and quarterly business reviews with internal teams and clients.
- Foster a highperformance work environment encouraging team development and engagement.
Requirements
- Matric (Tertiary qualification preferred).
- 5 years in a senior operational role in a BPO/GBS environment.
- Strong client engagement and relationship management experience.
- Proven ability to develop and execute performance improvement strategies.
- Strong analytical and strategic thinking to enhance operational efficiencies.
- Excellent problemsolving and stakeholder management abilities.
- Ability to manage compliance and mitigate operational risks.
- Strong team leadership and ability to drive high performance and results.
Required Experience:
Director
Employment Type
Full-Time
