Military Student Services Coordinator

Position Details

Req ID:

req19409

Position Title:

Military Student Services Coordinator

Position Type:

Staff FullTime

Position Number:

FS9980

OSU Campus:

Oklahoma City

Department:

Registrar & Records

Location Address:

900 N Portland Ave
Oklahoma City Oklahoma 73107
United States

Hiring Supervisor:

Hank Lankford

Hiring Range:
(Contingent upon available funding):

19.88 20.68 Salary

Work Schedule:

Monday Friday occasionally includes some evenings and weekends.

Faculty Appt Period:

Job Summary:

Job Function:

The MilitaryStudent Services Coordinator is responsible for the ongoing management ofveteran student certifications including verifying eligibility certifyingenrollment and reporting grades withdrawals and corrections. The MilitaryStudent Services Coordinator acts as a liaison between the Office of theRegistrar the Department of Veterans Affairs academic departments andacademic advisors regarding veteran benefits. This position acts as a keymember of the Office of the Registrar and is responsible for maintainingcompliance between OSUOKC and the Department of Veterans Affairs.

Essential Job Functions:

1. Interpret federal state and institutional policies and professionally communicate these to faculty students and staff. Maintain a current understanding of academic policies procedures and processes related to student records. The Office of the Registrar is accountable for compliance with institutional and OSRHE policies.
2. Provide services to veterans in relation to the certification of the student to the Department of Veterans Affairs for Educational Benefits including but not limited to initial enrollment and certification adjustments to certifications end of semester reporting of grades and use of the Enrollment Manager certification program.
3. Collaborate with and receive direction from the OSU Stillwater Veterans Benefits leadership on processes ensuring OSU systemwide consistency and alignment in VA benefits certification.
4. Collaborate with Student Life and Communications to provide services and opportunities to current students such as Veterans Day activities. Partner with Recruitment on outreach to prospective military populations.
5. Manage policies and procedures related to the assessment of military experiences including but not limited to Joint Service Transcripts and related credit.
6. Retain accurate student records and maintain student confidentiality by observing policies related to student privacy (FERPA).
7. Respond to student requests and complete position duties in a timely fashion to help promote student satisfaction and retention.
8. Assist in campus wide retention and enrollment efforts as applicable to position.
9. Participate in departmental documentation and process improvement efforts; exhibit an understanding of this positions role in the campus semester plans standard operating procedures key performance indicators etc.
   Assists with ongoing review of student records and assists with data corrections as needed for internal and external reporting.
10. Scan all incoming documents to the student electronic file. Maintain a document verification and destruction schedule in compliance with state historical record management policies.
11. Completes all mandatory training and participates in meetings and professional development activities.
12. Provide frontline Registrar Services support and assist with other team activities as needed.
13. Perform other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position.

Special Instructions to Applicants

Resume and cover letter are required for full consideration.Official transcripts will be required upon hire.

Education & Experience

Position Qualifications:

Work Experience:

• Minimum of two years progressively responsible work experience.
• Experience working in a fastpaced and/or customer service rich environment.

Knowledge Skills and Abilities:

• Ability to manage priorities imposed by frequent deadlines peak workloads and public/student contact.
• Ability to communicate diplomatically clearly and effectively both verbally and in writing to exchange information give/receive instructions and respond to inquiries appropriately.
• Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students faculty staff and community partners.
• Demonstrated knowledge of office technologies including but not limited to: office computers fax machines scanners internet Microsoft Office (Word Excel Outlook).
• Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
• High degree of initiative to work independently and also collaborate in a team environment.
• Exhibit problemsolving skills beyond a set of instructions and adapt to changes when necessary.
• Ability to make appropriate recommendations based on logical and justifiable reasoning.
• Ability to use analytical and critical thinking skills to interpret written policies and procedures.
• Ability to perform basic math functions.
• Experience and confidence speaking in front of students/customers.
• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
• Ability to work effectively in a diverse community and meet the needs of diverse student populations.
• Passion for assisting customers and representing the OSUOKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Education:

• Bachelorsdegree or equivalent of associate degree with two or more years of workexperience above the minimum qualifications.

Preferred Qualifications:

• Prior work experience in a college Registrars Office or related field
• Prior experience related to records management curriculum processes and related policies
• Prior experience working with military personnel and/or veterans preferably in an educational environment including knowledge of active duty and veteran educational benefits

Working Conditions:

• Must be able to work flexible hours to include some nights and weekends.
• Work will be performed in an office environment with a significant amount of public contact in person by telephone via email and various communication platforms.
• Ability to work in a remote environment based on campus and departmental needs.

Physical Requirements:

• Duties require extended periods of sitting talking and listening.
• Duties require extensive use of computers telephone and other office equipment.
• Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs. OSUOklahoma City requires this to be a twoperson lift).

The work environment and physical demands described hereare representative of those required by an employee to perform the essentialfunctions of this job with or without reasonable accommodation.

Oklahoma State University (OSU) strives to provide a safe study work and living environment for its faculty staff volunteers and students. To support this environment and comply with applicable laws and regulationsOSU conducts preemployment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include but is not limited to criminal (felony and misdemeanor) history sex offender registry motor vehicle history financial history and/or education verification. Background checks will be conducted when required by law or contract and when in the discretion of the university it is reasonable and prudent to do so.