HLPS Case Manager - CBC
HLPS Case Manager - CBC
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$ 48000 - 60000
1 Vacancy
Job Description
Job Description
Title: HLPS Case Manager
Department/Division(s): Housing and Location Placement Services (HLPS) Grant
Reports To: HLPS Team Leader
Purpose: The HLPS Case Manager (a CM) is part of a human service team that develops and executes service care and housing plans for referred clients. The CM will meet with the client in person to develop a housing plan complete the housing packet and work to support the patient to find and move into permanent housing. The CM will follow the client and check in at regular intervals post movein/placement and will help the individual renew their lease or reapply for vouchers if necessary. The CM will document all interactions activities and status changes. If necessary the CM will also reach out to and coordinate services with other points of contact who might be helping to support the individual including shelter/safe haven housing specialist H H care team Health Home care manager etc. The CM plays a key role in executing and updating service and care plans monitoring resident behaviors and practices and troubleshooting incidents and if necessary coordinating direct services and service referrals to external providers.
Essential Duties and Responsibilities
- Conduct intake process with new clients within 48 hours of assignment; includes but is not limited to explanation of resident rights and responsibilities and grievance procedures.
- Develop initial housing plans and conduct plan reviews as needed for an assigned caseload.
- Work with clients assessing for eligible housing vouchers identifying housing preferences to search for and match with opportunities coordinate with the client and the peer counselor for housing tours and/or interviews and complete applications and paperwork
- Regularly scheduled followup after initial placement to identify further support needs troubleshoot incidents confirm payment and reapply for vouches and support in lease renewals as needed.
- Provide accurate complete and timely data entry and other documentation of the housing status interactions and communications with and on behalf of clients and if relevant provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing.
- Attend staff meetings case conferences group supervision and professional development activities such as inservice trainings seminars webinars and conferences as needed
- Support an environment that embeds diversity equity inclusion and accessibility (DEIA)
- Participate in workplace culture that inspires highlevel performance collaboration accountability and professional and respectful interaction.
- Employ best practices for effective feedback and communication at all levels of staff engagement.
- Perform all jobrelated tasks as required.
Minimum Education Requirements:
- High School diploma or Equivalent.
- Bachelors Degree is Human Services field preferred
Skill and Experience Requirements:
- Minimum of Two years experience in case management tenant organization counseling community outreach and/or direct advocacy for clients in social service settings.
- Experience working with homeless individuals and people living with health and/or mental health issues and substance use a plus. Ability to engage residents.
- Knowledge of applicable state and city housing and disability laws and codes preferred. Preferred knowledge and experience working with NYC voucher programs housing subsidies and supportive housing programs
- Computer literacy with advanced knowledge of Word Excel and Outlook.
- Prior experience using HOME CARES CAPS Housing Connect etc. databases.
- Willingness to travel throughout the five boroughs and make multiple visits to the community as needed. Sporadic evening or weekend hours may be required.
- Demonstrated commitment to quality and datadriven reporting.
- Track record of effective collaboration within a direct service organization balancing a large caseload with competing priorities.
- Strong written and verbal communication skills.
- Actionoriented entrepreneurial flexible and innovative approach to interacting with and supporting clients.
Additional Details:
- Salary Scale: $48000 $60000
Additional Information DEI Statement
CBCs enterprisewide commitment is to foster a more diverse equitable and inclusive workplace. We are focused on developing engaging and retaining a diverse workforce and leadership team because the more our workforce reflects the diversity of our participants the better and more authentically we serve them and improve enterprise operations.
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.
Required Experience:
Manager
Employment Type
Full-Time
