Conversational Analyst
Conversational Analyst
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Job Description
About Yubi
Yubi formerly known as CredAvenue is redefining global debt markets by freeing the flow of finance between borrowers lenders and investors. We are the worlds possibility platform for the discovery investment fulfillment and collection of any debt solution. At Yubi opportunities are plenty and we equip you with tools to seize it.
In March 2022 we became Indias fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million.
In 2020 we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our twosided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy which means investors can lend invest and trade bonds all in one place. All of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.
Yubi Credit Marketplace With the largest selection of lenders on one platform our credit marketplace helps enterprises partner with lenders of their choice for any and all capital requirements.
Yubi Invest Fixed income securities platform for wealth managers & financial advisors to channel client investments in fixed income
Financial Services Platform Designed for financial institutions to manage colending partnerships & asset based securitization
Spocto Debt recovery & risk mitigation platform
Accumn
So far we have onboarded over 17000 enterprises 6200 investors & lenders and have facilitated debt volumes of over INR 140000 crore.
Backed by marquee investors like Insight Partners B Capital Group Dragoneer Sequoia Capital LightSpeed and Lightrock we are the onlyofitskind debt platform globally revolutionizing the segment.
At Yubi People are at the core of the business and our most valuable assets. Yubi is constantly growing with 1000 likeminded individuals today who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come join the club to be a part of our epic growth story.
Role Overview
We are looking for a Conversational Analyst with 23 years of experience in designing and enhancing chat and voice user experiences. This role requires a deep understanding of user context a strong focus on quality assurance and a passion for creating impactful conversational solutions. The ideal candidate will play a critical role in identifying problems testing conversational flows and ensuring a seamless user journey before deployment.
Over time the selected candidate will gain exposure to advanced technologies including Large Language Models (LLMs) Bhasa Infrastructure Automatic Speech Recognition (ASR) and TexttoSpeech (TTS) systems.
Key Responsibilities
Context Analysis and Problem Solving:
Understand user needs identify issues in existing conversational flows and propose enhancements to improve the overall user experience.Testing and Validation:
Rigorously test chat and voice user experiences for functionality usability and contextual accuracy before they are deployed to production.Collaboration with Data Scientists:
Work closely with data scientists to analyze conversational data identify patterns and improve conversational AI models and flows.Conversation Flow Optimization:
Analyze and refine conversational designs to ensure natural and seamless interactions for both chat and voicebased systems.Data Analysis and Reporting:
Use analytics tools to monitor and report on user behavior and feedback offering actionable insights to improve conversation designs.Learning and Development:
Gradually build expertise in advanced conversational AI technologies including LLMs ASR TTS and the Bhasa infrastructure.
Requirements
Key Skills and Qualifications
23 years of experience working in conversational design chatbot/voice assistant testing or a related field.
Strong understanding of chat and voice UX principles and best practices.
Handson experience in testing conversational flows and troubleshooting user interaction issues.
Analytical mindset with the ability to interpret user behavior and provide actionable insights.
Excellent communication and collaboration skills to work effectively with data scientists and technical teams.
Knowledge or exposure to conversational AI tools and platforms (e.g. Dialogflow Rasa or similar).
NicetoHave Skills
Familiarity with Large Language Models (LLMs) and their applications.
Exposure to technologies such as Automatic Speech Recognition (ASR) and TexttoSpeech (TTS).
Understanding of the Bhasa infrastructure or similar conversational AI ecosystems.
Basic programming or scripting knowledge for prototyping/testing purposes.
Benefits
What We Offer
Opportunity to work on cuttingedge conversational AI projects.
Handson exposure to advanced technologies like LLMs ASR and TTS.
Collaborative and innovative work environment.
Professional development and upskilling opportunities.
Competitive salary and benefits.
If you are passionate about building intuitive conversational experiences and are eager to grow with a company that values innovation and datadriven design we would love to hear from you.
Required Experience:
IC
Employment Type
Full-Time
