Business Systems Analyst Journeyman
Business Systems Analyst Journeyman
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
- Support COTS and Governmentdeveloped software/hardware scheduling IT services managing enduser computing devices and ensuring wireless network access.
- Deliver 411 Operator Services processing nonsecure calls and providing telephone directory information to users on demand.
- Maintain accurate call logs and record call metrics for security and quality assurance purposes.
- Coordinate authorized outages for scheduled system downtime and develop contingency plans for exercises and realworld events.
- Provide Tier I & Tier II IT support for Special Inspector General for Afghanistan Reconstruction (SIGAR) users ensuring rapid incident resolution for NIPRNet and SIPRNet.
- Utilize remote service desktop software for troubleshooting and software deployment.
- Offer technical support for Unified Communications tools such as Cisco Citrix Skype MS Teams and Zoom.
- Install configure reimage and maintain OS for enduser hardware in alignment with J6s standards.
- Deliver VIPlevel support for SIGAR users ensuring 95 of nonVIP incidents are resolved within one business day and 90 of VIP incidents are resolved within 30 minutes.
- Generate and provide weekly TMS reports for SIGAR support tracking all resolved active and pending tickets.
- Provide onsite IT support for the DOD Office of General Counsel (OGC) and Defense Legal Services Agency (DLSA) including deskside support software installation and VIP assistance.
- Participate in IT training sessions and facilitate knowledge transfer for endusers including software and hardware demonstrations.
- Ensure compliance with asset management protocols updating Defense Property Accountability System (DPAS) records and submitting digitally signed DD Form 1150 within three business days.
- Support Pentagon Force Protection Agency (PFPA) Life Safety Backbone (LSB) Service Desk providing 24/7 Tier I support for IT issues related to law enforcement security and emergency response systems.
- Address urgent missioncritical issues within 10 minutes providing immediate escalation and resolution tracking.
- Manage IT infrastructure projects supporting BCTF/OSR projects including office moves technology insertions and decommissioning efforts.
- Provide help desk and service desk support for NMCC DSCA OUSD I&S and Arlington National Cemetery IT users ensuring rapid response to service requests.
- Ensure adherence to DOD Information Security Program guidelines managing secure IT asset movement within classified environments.
- Maintain project documentation utilizing ServiceNow and J6 SharePoint portal for tracking coordination and reporting.
REQUIRED QUALIFICATIONS
- Experience:
- Five 5 years relevant experience
- Certifications:
- CompTIA Security
- Education:
- Associates degree in computer science Information Systems Math Physics Engineering or a related discipline.
- Clearance:
- Must possess a Secret clearance
Overview
We are seeking a Business Systems Analyst (Journeyman) to join our team supporting DISA JSP Service Delivery.
TekSynap is a fastgrowing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
Visit us at www.TekSynap.
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging respond STOP.
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Locations: National Capital Region
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen
Secret
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.
Required Experience:
IC
Employment Type
Full-Time
