Housekeeping Porter - JW Marriott Grosvenor House
Housekeeping Porter - JW Marriott Grosvenor House
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Job Description
EXPLORE MARRIOTT Housekeeping Porter
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of coworkers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.
Grosvenor HouseLocated on Park Lane in the heart of Mayfair our distinguished 5star hotel offers exceptional accommodation epicurean delights and sweeping views over Hyde Park.This grand 5star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep the hotel is a stones throw from Bond Street Knightsbridge Regent Street Buckingham Palace V&A Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings.
We are currently recruiting forHousekeeping Porter to ensure guests expectations are exceeded by performing all assigned tasks effectively and efficiently; and providing hospitable service. Join our amazing and diverse team and grow your career with Marriott International the worlds largest and most celebrated hospitality brand.
The impact youll make
When a guest walks into any of our rooms imagine that first look around they take. Followed by that sigh of relief because theyve arrived to their home away from home be it for a night or a week and its perfect. Everything is exactly in its place.
Crisp pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail adding up to an experience our guests feel great about because they know theyre in good hands while staying with us. Thats the impact you make with your efforts which become even bigger when those experiences add up and create a loyal customer.
WHAT WERE LOOKING FOR
- Previous experience working within a housekeeping environment preferred.
- Proactive and reliable
- Personable and people orientated demeanor.
- Able to work independently and within a team.
- Hardworking
- Attention to detail required.
- Time management
POSITION SUMMARY
- To maintain the highest level of cleanliness in the area you are responsible for including furniture fixtures and fittings. Always follow the routine cleaning schedules checklists and procedures.
- Greet all guests and coworkers in a hospitable manner using appropriate and professional language and in the case of the guest using the guests name as often as possible if known.
- Anticipate guests service needs. Ask questions to better understand their needs and watch/listen to guest preferences acting on them whenever possible. Engage guests in conversation regarding their stay property services and area attractions/offerings.
- To be empowered to deal with guest problems through using the LEARN process and seeking advice when unsure what to do.
- Ensure readiness and preparation for work e.g. filling cart with supplies making sure area and stores are prepared.
- Identify and report maintenance issues in public areas guest rooms or back of house as applicable. Ensure this is done urgently if required.
- Respond promptly and positively to requests from guests Front Desk or At Your Service requests.
- When entering guests rooms follow company standards and announce self on entry.
- To ensure compliance with quality assurance standards (including the brand standard audit and Forbes) company standards and external regulations.
- To be responsible for the safe keeping of all keys and phones assigned and keep them secure until the end of shift.
- Ensure lost property procedures are being followed.
- To be mindful of your surroundings and to make sure all equipment is handled stored and used correctly and safely.Protect company tools equipment machines or other assets in accordance with company policies and procedures.
REWARDS FOR WORK BENEFITS FOR YOUR LIFESTYLE
As a worldclass leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. Youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.
Well support you in and out of the workplace by offering:
- Teamspirited coworkers
- Encouraging management
- Wellbeing programs
- Comprehensive Training and Development program
- Meals at work
- Uniform
- Awards and recognition celebrations and many more.
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Employment Type
Part-Time
