Head of Enterprise - Italy

Were seeking a Head of Enterprise Italy to join our management team and drive the growth of both New Business Sales and Customer Success/Account Management for the Enterprise segment for the Italian market. This is a unique opportunity to play a pivotal role in shaping Trustpilots presence in an important market. Youll be instrumental in building and mentoring a highperforming team defining and executing growth strategies and fostering relationships with key stakeholders.

What Youll Be Doing

• Lead a team of skilled professionals across New Business Sales and Customer Success/Account Management to deliver strong growth and customer retention in the Enterprise segment.
• Define and execute a gotomarket strategy tailored to the Enterprise market ensuring alignment with Trustpilots global vision and the specific needs of the Italian region.
• Recruit onboard and develop skilled professionals promoting a culture of excellence collaboration and inclusivity.
• Act as a trusted advisor to Enterprise customers understanding their complex needs and delivering tailored solutions that drive value retention and revenue expansion.
• Drive Enterprise account growth through strategic account planning upselling and crossselling opportunities.
• Collaborate crossfunctionally with PreSales Partnerships Product Operations and Marketing to create a cohesive approach to market growth and customer success.
• Ensure operational excellence by refining processes measuring performance and providing actionable insights to senior leadership.
• Take full ownership and accountability for achieving revenue targets customer retention goals and market penetration objectives.
• Represent Trustpilot as a key player in the Enterprise SaaS space developing relationships with highprofile clients and industry stakeholders.

Who You Are

• 510 years of experience leading teams in Enterprise SaaS Sales and Customer Success with a strong track record of driving revenue growth and retention.
• Proven track record of exceeding sales and customer success targets demonstrating consistent success in highperformance environments.
• Expertise in complex multistakeholder enterprise negotiations engaging with Clevel decisionmakers in large organizations.
• Strong strategic thinking with the ability to define and execute impactful gotomarket strategies.
• Experience managing distributed teams fostering collaboration and alignment across different cultures and locations.
• Deep understanding of Enterprise customer needs and the ability to position solutions that drive measurable business value.
• Proven ability to drive upsell expansion and retention in Enterprise accounts through consultative relationship management.
• Resultsdriven mindset with a strong sense of accountability and ownership over business outcomes.
• High level of technical and product acumen with the ability to translate product capabilities into customer value.
• Excellent communication and influencing skills with the ability to interact effectively with internal and external stakeholders at all levels.
• Youre open to travel within Italy but also to visit our HQ in Copenhagen
• Fluent in Italian and English with strong verbal and written communication skills.

Whats in It for You

• Hybrid working model 2/3 days on site in our Milan office and the rest working from home
• Multiple opportunities throughout the year to visit our international headquarters in Copenhagen for trainings meetings and team events
• Tailored leadership development program consisting of workshops coaching opportunities and structured feedback mechanisms to enable worldclass leadership
• A lucrative commission structure company bonus RSUs and benefits
• 22 days annual leave; after 12 months of continuous service you will be entitled to 3 days extra annual leave
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• At Trustpilot we care about your wellbeing; you will have full access to apps such as Headspace Blinkist & LinkedIn Learning

Still not sure

We are Open to All which means we want everyone to see themselves at Trustpilot. Were keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So dont worry if youre looking at this job description and are uncertain about meeting all the requirements wed still really like to hear from you!

Required Experience:

Director