Collateral Management Team Member I Full-Time Marlborough MA Hybrid
Collateral Management Team Member I Full-Time Marlborough MA Hybrid
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Schedule
MondayFriday 85 40 hours) Hybrid
What Youll Do
Summary/Objective:
Process work pertaining to the Loan Services Department job responsibilities and assist members and front line staff with questions pertaining to those processes. Assist the Loan Services Department with achieving key performance goals and service level standards. Cross train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU.
Essential Functions:
- Learn and understand all aspects of the Title Tracking Program and the Collateral Protection Program
- Provide phone coverage for the Loan Services Department to assist the Information Center Branches various departments and members
- Process the following work within service level:
- Pega Emails
- Collateral Management Mail
- Service Requests: State Change Name Change Duplicate Title Title Copy Miscellaneous Title Letter of Guarantee Payoff Letter Paid Loan Letter CPI Total Loss
- Third Party Title Releases
- Reports: 18 Default Missing Title Alert Import Errors Unrecognized Need Contract Discrepant Specific Loan Types DMW Warning
- Prepare Berkheimer Title Package
- Lease Buyout Title Seller Documents
- Lien Placement Fee Transactional Audit
- Collateral Protection Reports: Collateral Protection Insurance (CPI) Refunds CPI Billing CPI Premiums CPI Class 16 report CPI Payment Changes
- Prepare State National Insurance Policy Package
- Complete training courses within established guidelines
- Actively contributes to DCUs Success Sharing initiatives and practices DCUs principles of People Come First; Do the Right Thing; Make a Difference
- Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
- Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
- Performs work functions with attention to detail within established timeframes and follows through as needed to complete tasks
- Meets or exceeds performance goals including but not limited to service level achievement timeliness of tasks quality of work service quality and others as assigned
- Perform other jobrelated duties as assigned.
What Youll Need
- Six months to oneyear related experience financial institutions preferred
- Prior customer service experience
- Basic PC skills
What We Do
DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1900 team members we strive to make DCU a great place to work with an excellent worklife balance and a community that cares.
DCU is an equalopportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
If youre applying for a job and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
#INDMI
Employment Type
Full-Time
