After-Hours IT Support Desk Technician
After-Hours IT Support Desk Technician
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Job Description
AfterHours IT Support Desk Technician Multiple Shifts Available
The 20 is looking for a hardworking Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems hardware software applications and more. This person will respond to tickets via a ticketing system analyze the issues isolate the problems and implement the solutions. This person will be comfortable talking on the phone supporting customers and have a good general understanding of business technology.
This position is 100 onsite inoffice.
Responsibilities
- Identify analyze and resolve common technical issues questions and problems that occur in workstations mobile devices operating systems software hardware and peripherals
- Manage ticket queue to ensure timely resolution
- Provide customer support using remote connection software
- Provide thorough documentation on each customer interaction
- Prioritize ticketing system flow by following SOPs and KB articles for resolution
- Meet or exceed KPI goals
- Troubleshooting of the following though not limited to:
- Advanced desktop issues
- VPN connectivity
- Entrylevel server support
- Hardware issues
- Line of business support
Requirements
- IT Fundamentals and A certifications or equivalent professional experience
- 1 year of professional help desk experience
- Strong customer service skills
- High attention to detail
- Ability to follow instructions and policies
- Ability to adapt to changing and fastmoving environments
- Strong phone skills
Benefits:
- Medical/Dental/Vision health plans
- PTO/Sick/Holiday pay
- Dependent Care FSA
- Paid Parental Leave
- Life Insurance 100 Company Paid
- Incredible company culture
- Explosive company growth
- Company sponsored Team Building Events
- State of the art modern office with amenities: onsite gym snacks drinks and a food hall
Physical Demands:
The physical demands below describe the essential job functions needed to complete this job.
- Consistent hand and finger dexterity necessary to operate computer equipment
- Consistently required to sit stand walk talk hear and see
- Routine use of hands to type
- Occasional need to stoop kneel crouch twist crawl reach and stretch
- Occasional need to walk around the office
- Consistent vision abilities required; close vision depth perception and ability to focus
- Occasional need to lift and/or move up to 30 pounds
Environmental Conditions:
- The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
- Work is in an open office environment with steady conversation and interruption
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities duties and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally and all other sedentary criteria are met.
It is the policy of The 20 LLC. to offer Equal Employment Opportunity to all qualified applicants regardless of race color creed religion national origin sex age disability genetic infuriate or any other status protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full Time
