Sr Software Implementation Specialist
Sr Software Implementation Specialist
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$ 100000 - 120000
1 Vacancy
Job Description
DOMA Technologies is redefining whats possible with data. We transform any kind of dataphysical digital and unstructured into clear actionable insights. Our secure cloudbased platform bridges the gap between the physical and digital worlds unlocking previously inaccessible data. Serving industries such as federal agencies healthcare and state and local governments we support critical sectors with unparalleled expertise. The outcome Lives transformed.
We are seeking a Senior Software Implementation Specialist to lead the implementation and optimization of our software solutions. In this role you will collaborate with clients to ensure smooth deployment and successful adoption of our products. Leveraging your expertise you will provide technical guidance manage complex integrations and deliver effective solutions that align with client needs. This role reports into our Program Management Office and will work closely with Development and Product teams.
- Participate as the technical lead on endtoend implementation projects and perform activities such as software setup/ configuration testing and postdeployment support ensuring alignment with client goals and timelines.
- Utilize advanced technical skills to configure and customize software including creating and troubleshooting SQL queries working with JSON and XML for data integrations and addressing technical challenges.
- Setup and configure new interfaces to exchange data between internal and external systems through REST APIs SFTP etc.
- Serve as the primary technical point of contact during the implementation phase maintaining strong client relationships through clear communication status updates and proactive problemsolving.
- Develop and deliver training sessions demos and create comprehensive user documentation to empower clients to effectively use the software.
- Work closely with internal sales development and support teams to resolve client issues provide feedback on product enhancements and ensure a seamless client experience.
- Identify opportunities to enhance implementation processes and provide input on product improvements based on client feedback and project insights.
- Oversee multiple implementation projects effectively managing resources timelines and deliverables to ensure successful outcomes.
Qualifications
- Bachelors degree in computer science Information Technology or a related field (or equivalent experience).
- 5 years of experience in software implementation customer support or a similar role involving client interactions and technical expertise.
- Demonstrated proficiency with SQL and database technologies (MSSQLServer Postgres).
- Proficiency in SQL querying for data analysis and troubleshooting.
- Experience with JSON and XML for data exchange
- Familiarity with APIs and system integrations and cloudbased SaaS solutions.
- Familiarity with AWS cloud technologies (EC2 EMR OpenSearch).
- Strong technical troubleshooting and problemsolving abilities.
- Excellent written and verbal communication skills with the ability to convey technical information clearly to nontechnical users.
- Proven experience managing multiple projects and timelines with strong organizational skills.
- Passion for providing exceptional customer service and support. Ability to build relationships and work effectively with diverse client groups.
- Ability to work in a fastpaced environment and adapt to changing requirements and client needs.
Additional Requirements
- Experience with SaaS solutions cloudbased software or specific industry knowledge relevant to our clients.
- .NET/ C# Programming experience is a plus.
- Cloud or SQL certifications are a plus.
- Experience with Azure DevOps (ADO) for deployment.
DOMA Technologies is an equal employment opportunity employer. All personnel processes are meritbased and applied without discrimination on the basis of race color religion sex sexual orientation gender identity marital status age disability national or ethnic origin military and veteran status or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability you may contact us ator
Required Experience:
Senior IC
Employment Type
Full-Time
