Summer Flier Experience Associate
Summer Flier Experience Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Flier Experience Roles & Responsibilities
- Acting as an ambassador of the brand by providing guests any reservation updates pertinent information lists of BLADE amenities ground transport recommendations etc. as needed.
- Confirming all necessary information (using electronic tablets) such as passenger lists flight status as well as any other item that may support efficient and timely checkin processes.
- Offering and serving refreshments to passengers and maintaining the cleanliness of the lounge.
- Managing inventory orders and ensuring that the lounge is appropriately stocked.
- Ensuring that any guest preferences are recorded on the passenger profile and are well introduced to the appropriate departments for followup.
- Directing or escorting guests to their aircraft or ground transportation and providing help with luggage.
- Quick adeptness to lounge operations service and experience to be able to work in different lounges through the Manhattan area as necessary exemplifying BLADE Flier Experience standards.
- Respond promptly and tactfully to any guest request or complaint that may arise.
- Make sure that any irregularities and discrepancies are recorded on the departmental Slack channel and brought to the attention of the appropriate team leader.
- Keeping all Flier guest and company data confidential and exhibit high levels of discretion.
- Organizing and maintaining the front desk/counter ensuring that all materials and supplies are readily available and accessible to expedite smooth travel in/out procedures.
- Familiarizing with all BLADE services to be able to address assist and actively upsell to guests.
- Maintaining excellent relationships within the Flier Experience Department and familiarizing oneself with the operations and priorities of all other departments.
- Prioritizing safety in everything you do and reporting all incidents immediately to senior management.
- Arrange ground transportation for passengers for upcoming flights and ensure the car is waiting/staged for them when they land.
Skills and Abilities:
- Ability to work a flexible schedule including Saturday & Sunday evenings and holidaysaccording to demand weather and any additional department needs.
- Possesses great communication skills ability to present and speak with confidence and attention to detail.
- Ability to perform with grace under pressure.
- Regularly required to stoop kneel bend crouch. Must be able to stand for extended periods of time and to lift up to 50lbs as required.
- Ability to always maintain a clean and professional appearance as per BLADE company policies.
- Ability to be sensitive to cultural nuances.
Required Qualifications:
- Two years experience at a front desk at a hotel restaurant spa/fitness center preferred Prior experience in a luxury environment is a huge plus.
- Must be over 18 years old able to commute via mass transit or have your own transportation and a valid drivers license
Required Experience:
IC
Employment Type
Temp
