Radio Dispatcher Trainee
Radio Dispatcher Trainee
Posted on :
06-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Yearly Salary
$ 60611 - 81702
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
CAREER DESCRIPTION
RADIO DISPATCHER TRAINEEIn addition to performancebased merit increases this position is scheduled to receive salary range increases on the following dates:Effective June.25 increaseEffective June.00 increaseThis recruitment is open to the public on a continuous basis until the needs of the department have been met. Please be advised this recruitment may close at 11:59 p.m. any day of the week and it is recommended that interested candidates apply immediately.RECRUITMENT/POSITION INFORMATION
This recruitment is being conducted to establish an Open Eligible List to fill current and future Radio Dispatcher Trainee vacancies for the Orange County Sheriffs Department until the next recruitment. This list may also be utilized to fill the lower level classification of Sheriffs Call Taker.
THE BUREAU
The Emergency Communications Bureau is a 24/7 operation and is based at the Loma Ridge Emergency Operation Center. The Bureau consists of Dispatch and the Control One component of the Countywide Coordinated Communications System (CCCS).
Our Emergency CallTakers receive approximately 2500 calls per day and our Radio Dispatchers ensure that Deputy Sheriffs are provided with the information necessary for them to serve our 13 contract city partners as well as all Orange County unincorporated areas. Emergency Communications Coordinators provide vital information to all Orange County law enforcement agencies and are responsible for coordinating radio traffic on countywide emergency frequencies.
Click hereto see OC Sheriff patrol areas.
DESIRABLE QUALIFICATIONS- Experience or training as an emergency communications operator dispatcher or similar position.
- Experience in the use of computers and various software programs.
- Able to multitask in stressful situations
GENERAL DUTIES OF A RADIO DISPATCHER TRAINEE
Radio Dispatcher Trainees under immediate supervision receive onthejob training in the techniques and methods of 911 call taking and radio dispatching involving emergency public safety operations. The Radio Dispatcher Trainee is taught to handle emergency situations requiring independent judgment as to course of action where unprecedented situations may arise. Upon successful completion of the required training as Radio Dispatcher Trainee and pass a one 1 year probation period incumbents will promote to a Radio Dispatcher.
GENERAL DUTIES OF A SHERIFFS CALL TAKER
Receiving calls in the 24hour 7/ day per week into the computeraided dispatch (CAD) systems from citizens for emergency and nonemergency issues in adherence to departmental policies and procedures; Must be able to read maps and learn the geography and freeway systems; Obtain information from callers and determine type of action to achieve successful problem resolution; Interpreting maps ensuring calls for service are relayed to the appropriate governmental jurisdiction.
WORK HOURS
This is a fulltime position and employees are required to work no less than forty 40 hours per week rotating shifts weekends holidays and overtime may be required to meet operational staffing needs.
Shifts are 1012 hours in length and are as follows:6 a.m. 6 p.m. 6 p.m.6 a.m. 7 a.m.5 p.m. 5 p.m.3 a.m. 9 a.m.9 p.m. 9 p.m.7 a.m. but are subject to change with the needs of the department.
MINIMUM QUALIFICATIONS
Some Knowledge of:- The cities highways main streets major buildings and geography of Orange County.
- Learn to dispatch public safety equipment in a coordinated manner.
- Must react quickly efficiently and calmly in an emergency situation and to adopt an effective course of action.
- Learn applicable rules and regulations policies and procedures including applicable Federal Communications Commission Regulations and their application.
- Prepare records and follow oral and written direction.
- Work under pressure and exercise sound judgment in emergency situations
- Handle a high volume of emergency calls with tact good judgment initiative and speed.
- Learn to make immediate decisions and react in a quick calm controlled and effective manner in emergency situations.
- Elicit information from callers while simultaneously typing information into computer terminal.
- Speak clearly and concisely.
- Comprehend interpret and retain written and orally presented information.
- Learn to dispatch public safety services and/or equipment in a coordinated manner for multiple contract cities and unincorporated units on a single frequency.
- Work in a demanding fast paced environment
- Learn radio codes penal codes and basic law enforcement practices.
- Follow written and oral directions.
Click here to view the class spec/job description.
SPECIAL QUALIFICATIONS
Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation including a psychological evaluation to the satisfaction of the Orange County SheriffCoroner.
Background screening includes completing of a Personal History Form interview with a background investigator fingerprinting and will include a polygraph test. Some of the areas considered in the background screening include prior convictions traffic violations drug use credit problems employment history professional references and education verification (i.e. degree license or official transcripts).
PHYSICAL MENTAL AND ENVIRONMENTAL REQUIREMENTS
The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities that are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter listed for any questions or request an accommodation during the testing/selection process.
Physical and Mental Requirements: Ability to sit for prolonged periods of time and manipulate feet to operate radio microphone (foot pedal); manual dexterity to intermittently use hands arms and shoulders; continuously extend neck upwards downwards or sidetoside to write or use a keyboard use the radio and wear a headset at all times. Must have vision sufficient to see and read writing view computer input using multiple computer monitors and phone buttons; speak and hear well in order to communicate clearly and be understood in person over the phone and on the radio with exposure to noise of other radios phones and voices.
Ability to independently reason and analyze data and to reach objective conclusions; work under demanding conditions deadlines and competing priorities; exercise good judgment in following procedures and directions in emergency situations manage overthephone interactions with members of the public in emotionally charged situations; work cooperatively and interact appropriately with other individuals including the general public.
Environmental and Working Conditions: Must have the ability to work indoors in an office environment with changing priorities deadlines and multiple assignments concurrently; deal with emotional and/or adverse public interactions on a daily basis while maintaining a calm demeanor. Must be able to work rotating shifts weekends and holidays.
SELECTION PROCEDURES
Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position as applications will be screened to identify the most qualified candidates.
Minimum Qualifications: The Orange County SheriffCoroner Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment.
Interactive Computer 90minute Exam(Refer/NonRefer):The exam consists of jobrelated questions. This is a standardized exam and there are no study guides available. Candidates need a passing score on this examination in order to continue in the selection process. Only the most successful candidates will be referred to the next step. The exam will include the following:- Decision Making
- Data Entry
- Call Summarization
- Cross Referencing
- Memory RecallNumeric
- Prioritizing
- Map Reading
- Spelling
VETERANS EMPLOYMENT PREFERENCE
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please clickhereto review the policy.
Based on the Departments needs the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.ADDITIONAL INFORMATION
EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs site. Please check your email folders including spam/junk folders and/or accept emails ending with governmentjobs and ocgov. If your email address should change please update your profile at www.governmentjobs.
FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment please contact Mary Felix ator email atEEO INFORMATION
- Orange County as an equal employment opportunity employer encourages applicants from diverse backgrounds to apply.
Required Experience:
Intern
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
