Enhanced Care Management ECM Program Manager
Enhanced Care Management ECM Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Salvation Army Mission Statement:
The Salvation Army an international movement is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
BASIC PURPOSE
The purpose of the ECM Program Manager is to manage the outreach engagement implementation and evaluation of Enhanced Care Management services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide direct supervision of Enhanced Care Management staff including but not limited scheduling and evaluating employees
- Ensure compliance of Enhanced Care Management services according to internal policies and contractual terms
- Manage Enhanced Care Management outreach and engagement activities.
- Manage assigned cases actively receiving Enhanced Care Management services
- Manage case management and service coordination workflows
- Transport participants for service navigation and medical appointments
- Advocate for assigned participants to respective outside agencies
- Organize and facilitate meetings with key stakeholders involved in the of care coordination/case management programs
- Actively participate in all collaborative partnerships as assigned by supervisor
- Manage medical referrals in coordination with contracted managed care plans
- Participate in weekly case conference meetings
- Participate in program and agency trainings as assigned
- Maintain accurate participant records in various information management systems; and generate reports as requested
- Maintain and execute confidential information according to HIPPA standards
- Maintain a highly detailed and organized filling system
- Ensure intake procedures utilize trauma informed care harm reduction and housing first principles
- Check and respond to emails and voicemails on a regular basis
- Adhere to confidentiality standards
- Other duties as assigned
KNOWLEDGE SKILLS ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS
- Ability to speak and write the English language at a high and professional level
- High degree of confidentiality
- Able to endorse and promote The Salvation Armys mission
- Minimum three 3 years of social service/work experience preferred
- Basic computer skills required; electronic medical record (EMR) experience preferred
- Computer literate in Windows environment (Microsoft Office) Publisher Access and Outlook preferred
- Excellent communication skills both written and verbal.
- Excellent and professional telephone etiquette and presence
- Excellent organizational skills
- Strong ability to utilize a high level of time management and handling multiple tasks
CERTIFICATES LICENSES REGISTRATIONS
- Bachelors degree in Social Work Business Administration Human Services Management or minimum of 34 years experience in social work homeless service management human resource management healthcare management/administration or related field
- Must possess a valid California Class C Driver License and ability to drive a Salvation Army vehicle
- Must be 21 years or older
- Authorize The Salvation Army to add name to the CA DMV Pull Notice Program
- Complete The Salvation Army vehicle course training
PHYSICAL REQUIREMENTS:
- Ability to sit walk stand bend squat climb kneel and twist on an intermittent or sometimes continuous basis
- Ability to grasp push and/or pull objects
- Ability to reach overhead
- Ability to operate telephone
- Ability to lift up to 2540 lbs.
- Ability to operate a computer
- Ability to process written visual and/or verbal information
- Ability to operate basic office equipment and tools PC Fax Machine Telephone Calculator Copier Printer.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.
Required Experience:
Manager
Employment Type
Full-Time
