Senior Cloud Infrastructure Architect Tier 23 Support
Senior Cloud Infrastructure Architect Tier 23 Support
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Job Description
Salary
Summary
Within the context of a client and familycentered model of care and in accordance with the Mission Vision Values and strategic directions of
Providence Health Care this role promotes a safe respectful and civil working environment for patients residents families visitors and staff.
Reporting to the Director of Medical Technology Products the Cloud Infrastructure Architect will primarily serve as Tier 2/3 support providing advanced troubleshooting monitoring and system optimization to prevent downtime mitigate risks and improve performance. The Senior Cloud Infrastructure Architect (Tier 2/3 Support) is a key member of the Providence Healthcare Ventures (PHCV) Platform Development & Infrastructure team within PHVC. This role focuses on supporting and optimizing the cloudbased infrastructure for the Foundry BC Application ensuring stability security and scalability.
The Foundry BC Application is a critical component of Foundrys services offering free and confidential support for youth aged 1224 and their caregivers across British Columbia. Through this app users can access virtual services register for groups book appointments at local centers and find resources to support their wellness journey.
Given the applications role in delivering essential health services the Senior Cloud Infrastructure Architect (Tier 2/3 Support) position is pivotal in ensuring its reliability scalability and security. The architects responsibilities will directly impact the apps performance and availability thereby influencing the quality of care provided to youth across the province.
The team promotes the use of modern cloud computing practices to improve deployment efficiency operational reliability and service availability. The Cloud Infrastructure Architect will work closely with the Foundry business team PHSA IMITS Technical Services PHC Health Informatics teams external vendors (e.g. Microsoft) and crossfunctional internal teams to ensure seamless operations troubleshooting and enhancement of cloud services supporting the Foundry BC Application.
What You Bring
Education Training and Experience
Bachelors degree in Computer Science Engineering or a related field or an equivalent combination of education and experience.
At least five 5 years of experience in cloud infrastructure support including at least 3 years in a Tier 2/3 support capacity.
Required Certifications: Microsoft Azure Solutions / Architecting Microsoft Azure and AWS Certified Solutions Architect Associate.
Technical Skills and Abilities:
Expertise in Azure (knowledge in AWS is an advantage) with experience managing cloud environments networking security and IAM policies.
Proficiency in infrastructure automation tools such as Terraform CloudFormation or Ansible.
Strong understanding of CI/CD pipelines and DevOps workflows.
Experience with containerization (Docker Kubernetes) and microservices architectures.
Solid background in Linux/Unix administration and scripting languages such as Python Bash or PowerShell.
Strong experience in designing and implementing REST APIs with an emphasis on performance and scalability.
Proficiency in database design and optimization particularly in realtime transactional environments.
Handson experience with React and integrating frontend frameworks with backend systems.
Solid understanding of both serverside and clientside development processes enabling effective problemsolving across the entire stack.
Handson experience with monitoring and logging tools (e.g. CloudWatch Prometheus ELK stack Datadog).
Proven ability to troubleshoot complex cloud infrastructure issues and implement sustainable solutions.
Deep understanding of coding best practices and modern architectural patterns including micro services and messagedriven architectures.
Proven ability to design and maintain system modules with a focus on costefficiency performance and scalable growth.
Strong interpersonal skills with ability to collaborate across teams and communicate technical concepts effectively.
Ability to work in a fastpaced highavailability environment and participate in oncall rotations.
What We Offer
- Stateoftheart facilities: The new St.Pauls Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada designed to appropriately address the future health needs of patients families and our communities. From hospital care to primary and community health solutions the new St. Pauls Hospital and health campus will continue to lead innovations in care research and teaching. The new St. Pauls Hospital is expected to open in 2027.
- A competitive Salary: $54.16 $77.86/hourCAD
- Inclusive Culture: We respect the diversity dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
Your Day to Day:
1.Cloud Infrastructure Support & Operations:
a.Serve as Tier 2/3 support for cloud infrastructure across the full technology stack diagnosing and resolving technical issues to maintain application stability and performance.
b.Develop and implement best practices for monitoring alerting and incident response for Foundry Application BC.
c.Perform root cause analysis of recurring issues and provide recommendations for system improvements.
d.Design and implement scalable highperformance REST APIs ensuring efficient data exchange and integration.
e.Optimize realtime transactional database systems for performance reliability and scalability with a strong focus on tuning and query optimization.
f.Collaborate with frontend teams to ensure seamless integration and testing between backend systems and Reactbased user interfaces.
g.Work across both serverside and clientside technologies to troubleshoot enhance and streamline endtoend workflows.
2.Infrastructure Optimization & Security:
a.Ensure cloud solutions adhere to PHSA enterprise security standards including network security identity access management (IAM) and compliance policies.
b.Support performance tuning scaling strategies and highavailability configurations.
c.Collaborate with DevOps and security teams to maintain compliance with industry best practices and PHC standards.
d.Design new modules and maintain existing ones prioritizing costefficiency with scalability in alignment with Foundry business requirements.
3.Cloud Infrastructure Design & Maintenance:
a.Assist in designing scalable secure and resilient cloudbased infrastructures in Microsoft Azure.
b.Perform ongoing maintenance updates and optimizations to support application performance and minimize downtime.
c.Manage Azure landing zone performing administration tasks such as patching backup restoration and remediation.
4.Automation & Continuous Improvement:
a.Develop InfrastructureasCode (IaC) solutions to automate deployments using Terraform CloudFormation or similar tools.
b.Optimize CI/CD pipelines to streamline development and deployment workflows.
c.Identify opportunities for automation to improve operational efficiency and reduce manual interventions.
5.Collaboration & Stakeholder Engagement:
a.Work closely with application development teams DevOps engineers and infrastructure specialists to ensure seamless application delivery.
b.Engage with external vendors (e.g. Microsoft) and internal stakeholders to align infrastructure strategy with business needs.
c.Participate in oncall rotation to provide emergency support for critical issues.
6.Technical Leadership & Knowledge Sharing:
a.Act as a technical mentor for junior team members providing guidance on best practices troubleshooting and operational excellence.
b.Contribute to documentation of infrastructure architecture operational procedures and troubleshooting guides.
c.Stay updated on emerging cloud technologies and assess their applicability to Foundry BC Application.
Advance Your Career at Providence Health Care!
We acknowledge that Providence Health Care and the new St. Pauls Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xmkwym (Musqueam) Skwxw7mesh (Squamish) and Sllwta/Selilwitulh (TsleilWaututh) Nations.
Required Experience:
Senior IC
Employment Type
Full-Time
