Senior Site Reliability Engineer
Senior Site Reliability Engineer
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Job Description
Who we are
At CarGurus (NASDAQ: CARG) our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then our history of innovation and gotomarket acceleration has driven industryleading growth. In fact were the largest and fastestgrowing automotive marketplace and weve been profitable for over 15 years.
What we do
The market is evolving and we are too moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing purchase and delivery of a new one. Today tens of millions of consumers visit CarGurus each month and 30000 dealerships use our products. But theyre not the only ones who love CarGurusour employees do too. We have a peoplefirst culture that fosters kindness collaboration and innovation and empowers our Gurus with tools to fuel their career growth. Disrupting a trilliondollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
As a member of the CarGurus reliability team the site reliability engineer will be responsible for defining maintaining and promulgating best practices and tools for SRE and observability.
What youll do
- Linux administration site reliability best practices incident management critical on call.
- Collaborating with Engineering and Product Managers to define SLOs and monitoring of welldesigned SLIs
- Embedding with Engineering teams and independently addressing issues or collaborating to improve operational excellence
- Being the primary point of escalation and on the on call rotation for major engineering incidents
- Owning our Incident Response Process including conducting blameless Postmortems
- Partnering with Engineering teams to ensure new services are productionready
- Championing our organizational standards for architecting observing deploying and scaling our products
- Evolving and maintaining our tracing logging monitoring alerting and other observability systems to increase observability and transparency
- Educating the company on observability tools and troubleshooting techniques and practices
- Making DataDriven decisions to drive continuous improvement
- Refusing to accept manual work as a solution to areas of weakness
What youll bring
- Linux administration SRE theory and vocabulary basic coding and scripting production experience incident management experience.
- A proven background in software engineering with multiple languages and significant relative operational experience running revenuecritical services at scale
- Understanding of technologies beyond coding such as Load Balancing Configuration Management Kubernetes Terraform and Observability Systems
- Comfort in dealing with Incidents and Availability Issues under pressure
- Familiarity and experience working with cloud infrastructure in an AWS environment
- Familiarity with modern best Site Reliability Engineering practices and theory
- Comfort and skill in written and verbal communication across teams and organizations
- Excitement in solving puzzles discovering how a new service or tool works by identifying the individual components libraries and relationships it is built upon
- A bias for action but sufficient emotional intelligence to approach colleagues with positive regard and understanding their challenges and decisions
- Curiosity and the acceptance that there are always ways to learn and grow
- The desire to be an active contributor in a collaborative and fastpaced environment
Working at CarGurus
We reward our Gurus curiosity and passion with bestinclass benefits and compensation including equity for all employees both when they start and as they continue to grow with us. Our career development and corporate giving programs as well as our employee resource groups (ERGs) and communities help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage worklife balance and individual wellbeing. Thoughtful perks like daily free lunch a new car discount meditation and fitness apps commuting cost coverage and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potentialstarting with our hiring process. We do not discriminate based on race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. We foster an inclusive environment that values people for their skills experiences and unique perspectives. Thats why we hope youll apply even if you dont check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LIHybrid
Required Experience:
Senior IC
Employment Type
Full Time
