Luxury Sales Specialist
Luxury Sales Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Luxury Sales Specialist is to sell new and/or used vehicles and operate as a brand ambassador who focuses on providing exceptional customer service and information on our vehicles with the objective of educating our customers on our products.
REQUIREMENTS AND QUALIFICATIONS:
- 2 years of sales experience in the highend luxury industry (clothing jewelry auto etc.
- Passion for providing exceptional customer experience with excellent customer service skills and a desire to deliver topnotch customer service principles and practices
- Fluent in Mandarin is a plus
- Positive enthusiastic and passionate about the automotive industry
- High level of proficiency and knowledge of computers mobile devices smartphones and software applications (esp. MS Office Google Docs etc.
- Experience with CRM applications (Salesforce) desired
- Technologically savvy with the ability to easily maneuver and troubleshoot vehicle technology features
- Strong professionalism and personal presentation
- Strong sense of teamwork with the ability to also work independently and efficiently
- Great attention to detail highly organized and excellent verbal written and interpersonal communication skills
- Ability to work evening hours weekends and holidays
- Must have a valid Driver License and be insurable
DUTIES AND RESPONSIBILITIES:
- Be the ambassador for the brand and OGARA greet and welcome all customers entering the showroom assist with controlling the customer flow and traffic offer beverage service
- Deliver exceptional customer service engage educate and excite prospective customers on the brand vehicles promotions and events
- Tour the customer around the showroom and exterior lot showcase and highlight the vehicles and merchandise introduce to key personnel and discuss current and upcoming promotions and events
- Become the subject matter expert attend required training classes and sales meetings; obtain the necessary training for factory certification and product knowledge for each model; be uptodate with any brand and company communication as well as any vehicle alerts recalls etc. and help effectively communicate information to involved parties; master all respective brand products models stats price ranges years colors vehicle optionality and brand competition
- Utilize the brand CRM databases and tools to achieve and exceed target CRM goals (as set by management) for outbound phone calls emails texts written communication appointments followups and test drives
- Ensure all new and current customer contact information and interactions are entered and/or updated into the CRM database promptly
- Gather basic information to elegantly hand over and introduce/transition the customer to sales team skillfully utilize the up system for sales team
- Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual and store (vehicle and merchandise) sales and KPI targets set by management
- Tour and educate customers before and during test drives; ensure all required protocols policies procedures and safety precautions are followed on all test drives
- Present management all offers made by customers to purchase vehicles; assist with compiling all information necessary to complete the deal
- Communicate and work with Porters to prepare and stage vehicles in advance of any scheduled appointments or deliveries; for deliveries ensure all keys accessories etc. are prepared and ready for the customer prepare and coordinate for the reveal ceremony
- On deliveries execute customer documents; tour educate and highlight customers on vehicle functions highlight vehicle features and functions; assist customer with setting up all personal vehicle preferences and sync mobile devices; partner with management to deliver an exceptional customer experience through gifting meals photos/videos etc.
- Assist customer with troubleshooting vehicle technology features provide housecall service for customers in the immediate area (as needed)
- Promote brand company vehicles and events thru company social media accounts
- Attend onsite and offsite brand and company events as scheduled by management
- Effectively work and communicate across all departments (Finance Service Parts Preowned Marketing etc.
- Participate in opening/closing showroom procedures
- Perform additional responsibilities as assigned by Managers
EMPLOYEEBENEFITS:
- Health dental and vision coverage for employee
- 401K Plan
- Paid time off
- Paid training growth opportunities
- Employee vehicle purchase plans
- Discounts on products and services
- Long term job security
Compensation:Minimum wage plus commission
We are committed to an inclusive environment for all employees and applicants and will make all employmentrelated decisions without regard to race color religion sex national origin sexual orientation gender identity age disability or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
