Senior Manager Coach Experience

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sports growth on every level in the United States from local communities to the crown jewel of the professional game the US Open.

Why Work for the USTA

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Dont know tennis Dont worry you can still find yourself in the game!

The Role

Responsible for optimizing the USTA Coaching membership experience to drive coach membership engagement retention and longterm value for coaches. This role will develop and execute strategies to enhance coach membership benefits personalize the member journey and ensure that every coachwhether a seasoned professional community coach parent or volunteerfeels supported and empowered within the USTA Coaching ecosystem.

Membership Experience & Retention Strategy

• Develop and implement a comprehensive membership experience strategy focused on coach retention satisfaction and longterm engagement.
• Analyze feedback behavioral data and industry trends to refine membership offerings and improve overall satisfaction.
• Design and oversee a personalized member journey ensuring coaches receive relevant content resources and benefits based on their experience level coaching goals and needs.

Membership Benefits & Value Proposition

• Oversee the development and of oncourt and offcourt benefits for coaches.
• Work closely with strategic partners to enhance the perks of being in the USTA Coaching ecosystem ensuring USTA Coaching delivers unmatched value in the industry.
• Lead the continuous evaluation and improvement of benefits to align with coach needs and market trends.

Coach Engagement & Community Building

• Foster a thriving coach community through mentorship programs networking events and discussion forums within the USTA Coaching Hub.
• Collaborate with marketing and digital teams to create compelling content and campaigns that keep coaches engaged with USTA Coaching.
• Support the development of inperson and virtual events including summits webinars and regional training workshops that add value to membership.

Operational & CrossFunctional Leadership

• Collaborate with the education team to align USTA Coaching membership and affinity benefits with coach development pathways.
• Work with the digital and product teams to optimize the coaching platform ensuring seamless access to benefits and engagement tools.
• Lead retentionfocused initiatives including personalized outreach loyalty programs and coach appreciation efforts.
• Oversee budget planning and resource allocation for coaching membership experience initiatives

Who You Are

• Experience: 7 years of experience in recruitment sports organization marketing or a related field with at least 3 years in a leadership role.
• Industry Knowledge: Passion for racquet sports and an understanding of the coaching or sports industry is a plus.
• Leadership: Strong leadership and team management skills with the ability to inspire and motivate others.
• Strategic Thinker: Ability to think longterm and strategically while managing daytoday .
• Excellent Communication: Strong verbal and written communication skills with the ability to convey a clear brand message.
• Digital Proficiency: Experience with digital marketing content creation and social media management.
• Analytical Skills: Ability to analyze brand performance data and adapt strategies based on insights.
• Bachelors or Masters degree in Marketing Business Sports Management or equivalent experience.
• Outstanding organizational planning multitasking and time management skills.
• Selfstarter with the ability to prioritize and handle multiple tasks concurrently.
• Excellent written and verbal communication skills.
• Ability to handle confidential matters discreetly.
• Proficient meeting minutetaking and transcription skills are a must.
• Professional demeanor and strong interpersonal skills with an ability to communicate effectively and develop rapport with multiple internal and external stakeholders. Confidentiality is a must.
• A proven track record of handling issues proactively and diligently prioritizing and anticipating potential conflict seeing projects through to completion and meeting deadlines.
• Excellent PC skills in Excel MS Word PowerPoint and Google required. Experience with Monday or other project management platforms is a plus.
• Experience in research and Internet search functions.
• This position is designated as hybrid/flex and will require onsite work while allowing for some remote work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.

What We Offer

At the USTA we know people are our most important asset. For this reason we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with inoffice collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical dental vision access to doctors virtually a flexible spending account to manage your health and dependent care expenses and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy including vacation sick personal and paid holidays parental leave and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3 promotional and growth opportunities Learning and Development programs to learn on the job and up to $5000 for tuition reimbursement per academic year.
• Mental and emotional wellness: Resources for overall wellbeing including mental health and meditation benefits.
• Other cool perks: A personalized health management program pet insurance commuter benefits identity theft protection discounts with our network of partners and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $.

This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables including as appropriate the applicants qualifications for the position the years of relevant experience their unique skills and the location from which they will be performing the job.

Come One Come All

We strongly encourage you to apply if youre interested; wed love to learn how you can serve our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals regardless of age disability national origin race color religion sex sexual orientation gender gender identity or expression pregnancy veteran status marital status family status alienage or citizenship status creed genetic information or any other status protected by applicable federal state or local law.