Growth Strategist Customer Success
Growth Strategist Customer Success
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1 Vacancy
Job Description
About Clay
Clay is a creative tool for growth. Our mission is to help businesses grow without huge investments in tooling or manual labor. Were already helping over 100000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion our tool lets you instantly translate any idea that you have for growing your company into reality. Were looking for sharp lowego people to help us turn every businesss creative ideas into a reality. Read this article to see why Clay is an amazing place to work and explore our wall of love to learn more about the product.
Why is Clay the best place to work in New York
Customers love the product 100K users and growing)
Were growing a lot 6x YoY last year and 10x YoY the two years before that)
Incredible culture (our customers keep applying to work here)
Inperson work (beautiful office space in Flatiron)
Wellresourced (raised a Series B expansion in January 2025 from investors like Sequoia and Meritech)
Growth Strategy @ Clay
We are lucky to work with some of the smartest and most innovative gotomarket operators across the fastest growing SaaS companies in the game. We are looking for our founding Growth Strategists to work with these customers closely and help make all their wildest dreams come true in Clay. This role is not your classic CSM role you will learn about our customers business goals and onboard them to Clay in a way that helps them achieve their goals. You will also use product and Clayenriched data to proactively target customers that need help or are showing readiness for expansion.
What Youll Do
Onboarding and Implementation: You will own one of the most important metrics how fast our customers launch their first use case and get value from Clay. Through this process you will also have the joy of teaching your customers the ins and outs of Clay and see many lightbulb moments
Proactive Adoption Plays: You will use data (via Clay! to proactively reach out to high priority customers on our selfserve plans offering workshops and help them get more value.
Drive Expansion: As a result of your great work onboarding and helping customers adopt Clay you will expand their plans and help them get even more value out of the product over time.
Build New Programs: This is a brand new role at Clay and you will have the opportunity to partner with our Head of CX to build new programs for our customers as different needs arise. This is a great opportunity for someone who is passionate about working directly with customers every day but also enjoys building new processes and teams from 0.5 to 100.
Impact Our Product Roadmap: As the steward of our customer relationships and a big Clay user yourself everyone else at the company will want a piece of you! In particular you will partner closely with our engineering design and product team to share synthesized customer feedback and work with them to incorporate it in the development of new features.
What Youll Bring
Passion for Clay: This is the #1 most important thing for this role. Loving Clay is easy but you need to genuinely be Clays #1 fangirl or boy to thrive in this position as you will spend a lot of time in the product and be responsible for helping customers feel the same passion you do .
Domain Expertise: You can walk the walk and talk the talk of all things B2B SaaS and gotomarket operations. Major bonus points for prior experience in revops markops or other gotomarket operator roles inhouse or at an agency.
CustomerFacing Experience: You have worked directly with customers in prior roles in some capacity (doesnt have to have been through a CSM role).
Customer Value Obsessed and Revenue Minded: You arent afraid to talk about money and expand a customer contract but you do this in a way that always has a customers absolute best interest in mind.
Life @ Clay
Based out of a central office on 19th Street in Manhattans Flatiron District. We love the energy of inperson collaboration while also offering the flexibility to work from home when needed.
Competitive salary and role trajectory: Roles responsibilities and comp grow as we do
Health insurance: Fully funded high quality health dental & vision coverage (including 80100 therapy coverage)
Visa sponsorship: We get it its an arduous process but were not scared of it
Paid time off: We expect team members to take at least 3 weeks fullydisconnected per year with a flexible vacation policy beyond that
Free food: Free meals in office every day and unlimited snacks
Parental leave & fertility support: IVF fertility benefits egg freezing and 4 months of paid parental leave
Learn more about Clay and what its like to work with us right here!
Employment Type
Full-Time
