Principal Architect Technology Consulting
Principal Architect Technology Consulting
Posted on :
06-04-2025
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1 Vacancy
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Job Description
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
Who We Are:
TTEC is a pioneer in customer experience engagement and growth solutions. Our 60000 employees serve customers in more than 80 countries and 50 languages across social mobile and digital channels. We utilize a holistic approach applying solutions from our four customer experience segmentsConsulting Technology Care and Growthto help companies provide an amazing experience to their customers inspire customer loyalty and grow their business. Our employees live by a set of customerfocused values that guide relationships with clients their customers and each other.
At TTEC Digital everything we do every day helps our clients fuel exceptional experiences for their customers. Together we help our clients develop strategic customer experience design integrate powerful data and orchestrate industryleading technology. We coach our clients to ensure their employees feel valued happy and rested because delivering amazing customer experiences is ultimately an employeefirst process. The same is true here it is the people across our TTEC Digital VoiceFoundry and TTEC Digital teams that fuel truly exceptional experiences. We embrace the unique positive and healthy cultures that our different teams bring and our leadership prioritizes the promise of work/life balance continuous education and highperformance incentives. We have been and will remain a remote first employer giving you the flexibility to take your career wherever life goes
- Roles and Responsibilities:
- Able to do requirements elicitation discussions with client on product functionality and system architecture
- Able to perform gap fitment analysis propose architecture design review technical and functional solutions estimation and planning of project delivery
- Able to understand the tradeoffs between various design options configuration development integration migration and administration components of the solution and take optimal decision.
- Provide inputs on technical design integration development configuration customization and document as required.
- Monitor and review and the delivery of solution post development.
- Ability to collaborate with cross functional teams and maintain healthy relationship within groups to support ongoing project development.
- Ability to work as part of a team to solve technical problems in varied political and geographic environments
- Ability to multitask. Work on multiple projects and deliver results.
- Participate in training and acquire certifications to upskill himself/herself.
- Required Skills:
- Engineering graduate with proven track record in software engineering.
- 12 years of experience in Salesforce ecosystem with expert level understanding of Salesforce platform (Implementation Consulting Design Configuration Development and support)
- Experience with Salesforce Sales/Service cloud Marketing cloud. Administration/Configuration Apex Visualforce APIs data loader Lightning.
- Certification in Salesforce Platform Developer 1 & 2 certifications is desired.
- Experience with Agile methodology.
- Experience of working in global delivery model .
- Highly motivated selfstarter with a desire to go the extra mile.
- Exceptional verbal written presentation and interpersonal communication skills.
- Proven time management skills in a fastpaced dynamic development environment.
#LIMA1
Required Experience:
Staff IC
Employment Type
Full-Time
Key Skills
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