Retail and Community Manager
Retail and Community Manager
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$ 80000 - 80000
1 Vacancy
Job Description
Were growing and on the lookout for an experienced forward and inspirational Retail and Community Manager to assist in shaping and managing our new retail space ready this November.
The ideal candidate will be responsible for overseeing and managing our new store operations and daily activities ensuring efficient operations delivering exceptional customer service and achieving company set targets. This role requires strong leadership skills retail management experience and a passion for the gifting industry
Who we are and what we do:
Miei is a 100 netprofittocharity social enterprise based in Docklands VIC. Specializing in floral design gift hampers event experiences and activations Miei uses business as a force for good by sponsoring young Australian children with school necessities to help close the poverty gap in Australia. As a B Corp and Social Traders certified company Miei is purposeful in its approach and takes responsibilities towards its people community and planet seriously.
Individuals can follow Mieis journey on Instagram at @miei.group and explore their products and services at www.miei. The physical studio is open from 9am5pm at 44 Village St Docklands for those interested in visiting in person.
About the role and key responsibilities:
Reporting to the CoFounder this is an integral role leading Mieis customer shopping experience. At miei you have the opportunity to contribute your personality ideas and creativity to break new grounds and create something unique worth living for.
Demonstrated success in driving and achieving sales results within a fastpaced environment and experience in building and maintaining a loyal client base.
Depth of operational management experience as well as people leadership of three years or more and can talk to how you have motivated coached and led a team to achieve sales targets and KPIs.
Store Operations: Manage all aspects of our stores day to day operations including inventory management merchandising scheduling and customer service.
Team Leadership: Lead develop and foster a positive work environment and experience in providing recruiting coaching and development opportunities.
Customer Service: Drive outstanding and authentic customer experience by ensure high levels of customer satisfaction through resolving complaints addressing customer inquiries and maintaining a welcoming store environment.
Sales and Financial Management: Drive sales growth and profitability through effective planning budgeting and cost control measures. Monitor financial performance and implement strategies to achieve sales targets.
Compliance and Safety: Ensure compliance with company policies procedures and safety standards. Maintain a clean organized and safe working environment.
Vendor Relations: Manage vendor relationships negotiate contracts and oversee product ordering and receiving processes.
Promotions and Marketing: Develop and implement promotional strategies to drive sales and enhance brand awareness. Coordinate marketing campaigns and community outreach initiatives.
What were looking for:
Hands on and strong passionate leader to serve our community through quality and meaningful products
Passion for styling and eye for detail to uphold our visual merchandising and presentation standards
Solid understanding of financial management and budgeting.
Exposure to administration duties and stock management to ensure stock control processes are implemented and adhered to
Experience in buyer influence and product curation
Proven ability in driving sales initiatives and achieving KPIS & budgets
High personal standards in providing superior customer service
Strong confident and clear communication skills (both written and verbal)
Demonstrated strong organisational and time management skills
Strong attention to detail
Proficient in MS Office and retail management software (e.g. Shopify POS systems)
Proficient in Canva and NetSuite is advantageous
Ability to understand and scope clients requirements
A team player and genuine contributor to company culture
Ability to multitask and prioritise in a fastpaced environment
Desire professional growth and inspire the same for your team
Innovative and not afraid to challenge the status quo to improve existing processes
Has a cando attitude is selfmotivated and a team player
Punctual confidence and with a high level of accountability responsibility and selfrespect
If this sounds like YOU we are super excited to hear from you!
Please email your resume and any supporting documents to
If you need further information or clarification please contact Lyly (CoFounder)/
Required Experience:
Manager
Employment Type
Full-Time
