MicrocomputerNetwork Specialist 2 PCN 25-0383

This position is being recruited in both Anchorage and Juneau; final location is based on the location of the selected candidate.

What You Will Be Doing

This position supervises and leads a team of four IT Help Desk professionals in the Department of Revenue. The IT Help Desk administers IT support to everyday hardware and software technologies such as desktop and laptop computers email network Windows and Microsoft Office and other business applications.

Mission and Culture

The Department of Revenue Administrative Services Division contributes to the Departments mission by providing efficient and effective administrative services in support of the Departments programs. The Microcomputer Network Specialist 2 provides technical support and customer service across the Departments primary divisions.

Benefits of Joining Our Team

This is an exciting position with various responsibilities including supervision incident management problem solving and the management of a diverse team. The incumbent must demonstrate the ability to solve problems that others cannot provide leadership and take responsibility for employees performance by setting and communicating expectations and goals that are specific and measurable. If you enjoy a challenge working in a creative environment where brainstorming is a daily exercise this is the perfect position for you.

The Working Environment You Can Expect

We offer a dynamic team comprised of highly motivated dedicated forwardthinking individuals who strive to provide exceptional customer service and technical support to DOR staff.

Who We Are Looking For

Computers: Knowledge of circuit boards processors chips and computer hardware and software including applications and programming.

Customer Service:* Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside State government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Operating Systems: Knowledge of computer network desktop and mainframe operating systems and their applications.

Teamwork: Encourages and facilitates cooperation pride trust and group identity; fosters commitment and team spirit; works with others to achieve goals.

Technical Problem Solving: Troubleshoots diagnoses analyzes and identifies system malfunctions to determine the source and cause of the problem.

Managing Performance: Takes responsibility for employees performance by setting and communicating expectations and goals that are specific and measurable tracking progress against goals supporting employees efforts to achieve job goals (by providing resources removing obstacles acting as a buffer etc. ensuring feedback and addressing performance problems and issues promptly.

If this sounds like your skill set please submit your complete application through Workplace Alaska!

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application (through work history volunteer experience (duties summary) training education licenses certifications etc. supports how you have gained the knowledge skills abilities and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge skills abilities (KSAs) tasks and behaviors used to describe the competency. They typically list expectations as opposed to specific tasks and are to be used only as parameters and guidelines. A competencys description is not intended to exclusively define every KSA task and behavior needed to successfully meet the competency but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history training education licenses certifications etc. supports/demonstrates you possess the minimum required competencies for the job class.

• Network Management: Knowledge of the operation management and maintenance of network and telecommunication systems and linked systems and peripherals.

• Strategic Thinking: Formulates objectives and priorities; implements plans consistent with the longterm interests of the organization in a global environment. Capitalizes on opportunities and manages risks.

• Systems Life Cycle: Knowledge of systems life cycle management concepts used to plan develop implement operate and maintain information systems.

• Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solve using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.

**NOTE: PLEASE READ THE FOLLOWING CAREFULLY**

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements to be considered for employment at this time.

If selected for an interviewthe applicant must provide the following:

• A list of three professional references one of which should be your most recent supervisor including name job title employer and current phone numbers.

• A copy of your last two performance evaluations or two letters of reference if evaluations are unavailable.

• Copies of transcripts if education is being used to meet minimum qualifications.

Special Notices

Background Checks:

Requirement to pass any required Federal background checks both now and in the future in accordance with federal laws and regulations governing employment within state government and handling sensitive information. (Required per National Directory of New Hires (NDNH) Social Security Administration (SSA) Internal Revenue Service (IRS) and Employment and Training Administration (ETA).

FBI Fingerprinting (FD258 review of fingerprint results will be conducted to identify any suitability issues.

Check of local law enforcement agencies where the subject has lived worked and/or attended school within the last five 5 years and if applicable of the appropriate agency for identified arrests.

Validate the subjects eligibility to legally work in the United States.

Once every 5 years a rescreen shall occur.

Application Notice

You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.

Education

If postsecondary education is required to meet the minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. postsecondary institution reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the postsecondary institution. It is your responsibility to provide such evidence when applying.

Work Experience

If using work experience not already documented in your application also provide the employers name job title employment dates and whether full or parttime. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not the applicant may not advance to the recruitment interview and selection phase.

Note:Attaching a resume is not an alternative to filling out the application in its entirety. Noting see resume or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit

If you are acurrent state employee please mark the union you are a member of at the time of application. If you are not a current state employeedo not complete this question.

Multiple Locations

This position is being recruited in Anchorage and Juneau; the final location is dependent upon the location of the most qualified candidate. There is only ONE position to be filled.

Multiple Vacancies

This recruitment may be used for more than one 1 vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety 90 days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

Classification Review Notice

This Position Description is currently being reviewed by the Division of Personnel & Labor Relations Classification Section. Depending on the outcome of the allocation this recruitment pool may or may not be utilized

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please callorin Juneau or(TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201 Juneau AK. The State of Alaska is an equalopportunity employer.

Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at(tollfree) or 907if you are in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visitthe reset password page.

For specific information about this position please contact the hiring manager at the following:

Adam Bryan

Division Operations Manager

Phone: