Operations Manager
Operations Manager
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$ 80000 - 128000
1 Vacancy
Job Description
Responsibilities
Operations Division Support. The GCC Theater Operations Division provides 24/7 operational oversight support and maintenance for all GCCmanaged services residing on the Armys unclassified and classified portions of the DODINA.
Plans and Exercise (PLEX) Support. Serve as the conduit for NETOPS task orders and bulletins used to disseminate ARCYBER and NETCOM directives down to all Army Service Providers.
Current Operations Support. Provide 24/7 operational oversight support and maintenance for all GCC managed services residing on the unclassified and classified DODINA.
Operations Center Support. Establish a management framework that ensures identification ticketing tracking escalation remediation and reporting of issues and/or concerns impacting DoDINA warfighter operational capabilities from inception through closure IAW Operations Division SOPs.
Monitor GCC Managed Terrain Services and Capabilities. Monitor GCC managed DoDINA services network and capabilities on a 24/7 basis to identify ticket resolve and report any outages intrusions and any other issues impacting warfighter mission capabilities.
NETCOP Management. Maintain and evolve the RCCs NETCOP to best depict the current service capabilities for all RCC managed DODINA terrain and services. Ensure the RCC NETCOP clearly depicts the status of all RCCmanage systems networks and capabilities (fully operational degraded and nonoperational capabilities) and outlines current impact to services across the DoDINA as a whole.
ASI Management. Coordinate manage track and disclose all GCC NETCOM 7SC Enterprise Services (A365 AVD etc. installation and DISA ASIs that impact DoDINA warfighter operational capabilities to include all system maintenance and capability upgrades for DoDINA services networks and capabilities. Management of ASIs will be IAW GCC ASI SOP and DISA/IWOC ASI policies. Report any ASI that will impact critical systems and or services to Government leadership as outlined in Appendix C: ITIL Key Performance Standards.
Service Desk Support. Provide service desk support to function as a single point of contact between the GCC and its internal and external customers. The service desk manages ticket incidents and service requests from inception through closure. Closure is defined as resolution of customer issue regardless of if the GCC or an outside entity resolved. Tickets shall not be closed in the event the GCC cannot resolve. All tickets are assigned a priority based upon the severity of the system network or capability that is impacted as listed in Appendix C: ITIL Key Performance Standards and per established policy and guidance.
Ticket Prioritization. Ensure tickets are processed within the established timelines based upon the assigned priority (i.e. critical high or medium) as outlined in the Operations Division SOP. Incident response and remediation should be IAW Appendix C: ITIL Performance Standards.
Incident Trending. Conduct trending for all incidents to identify recurring service issues tracked under problem management. Trending should be done on a realtime basis and rolled up monthly in a report that summaries key events and potential concerns for the Government.
Problem Management / Root Cause Analysis. Track all recurring service issues and/or incidents under problem management and perform root cause analysis to identify track and resolve the recurring incidents permanently. Identify interim solutions and workarounds when appropriate to restore operations in the shortterm while a permanent solution is being identified approved and implemented. Coordinate with other service providers to frame the problem for a holistic DoDINA perspective specifically to address and collaborate on repetitive issues amongst all service providers.
CCIR Negligent Disclosure of Classified Information (NDCI) and PII Reporting and Management. Provide immediate notification to the Government Ops Watch Team of all reportable incidents (CCIRs) in accordance with published ARCYBER NETCOM 7th Sig Cmd (T) DODM 5200.01 Vol 3 and GCC CCIR reporting guidance. Information will be stored into a knowledgebased system IAW GCC storage procedures by the Contractor for the Government.
Qualifications
Basic Qualifications:
- 6 years of experience may have lead experience
- Certifications: Information Technology Infrastructure Library Managers Expert Certificate or higher. DCWF Code 431 Intermediate: CompTIA Security or Systems Security Certified Practitioner (SSCP)
- Must have and maintian a Secret Clearance
- Experience managing a team of technical professionals in an IT service deskoriented environment
- Experience in the management of the Information Technology (IT) infrastructure within an organization including the physical network (e.g. LANs/WANs servers terminals) as well as server applications and software
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Manager
Employment Type
Full-Time
