Introduction
When you join the Maryland Department of Human Services (DHS) you join a team of more than 5000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year.We do this by providing economic support preventive services and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland we leave no one behind.
This is a fulltimecontractualposition.
GRADE
20
LOCATION OF POSITION
Maryland Department of Human Services
MD THINK
849 International Dr.
Linthicum Heights MD 21090
Main Purpose of Job
The IT Service Deliver Engineer & Security Analyst Jr. plays a crucial role in ensuring the security and functionality of the organizations IT systems by collaborating with Sec Gov and the IT Service and Delivery Team. This position is responsible for defining documenting and implementing security and IT support requirements related to endpoint protection data loss prevention andsystem monitoring. The specialist ensures the effective maintenance updating and utilization of security controls and IT tools such as Tanium CrowdStrike and Symantec DLP to protectsensitive systems and data.Additionally this role involves analyzing and improving IT support systems processes andworkflows including ticket management in JIRA to optimize performance and user experience.The IT Service Deliver Engineer & Security Analyst Jr. is also responsible for conducting system and security requirements gathering translating business and security needs into functional specifications and ensuring compliance with organizational policies. The position further includes providing technical support performing system testing contributing to process improvement efforts developing technical documentation and delivering enduser training and support to enhance system utilization and security compliance this role the IT Service Deliver Engineer; Security Analyst Jr. operates under generalsupervision assisting in system design configuration and testing to ensure alignment withorganizational goals. This position may require flexibility to work evenings weekends andholidays as needed.
POSITION DUTIES
- Coordination & Requirements Management
- System Analysis and Policy Alignment
- System Design Configuration and Support
- Process Improvement & Documentation
- Monitoring and Quality Assurance
- User Training and Support
MINIMUM QUALIFICATIONS
Experience:Two years of experience maintaining and modifying operating systems for multipurpose multitasking computers.
Notes:
1. Candidates may substitute thirty credit hours from an accredited college or university in Computer Information Technology Computer Science Management Information Systems or other information technology related field to include course work in machine or assembler computer languages and operating system and data communication technology for multipurpose multitasking computers for one year of the required experience.
2. Candidates may substitute experience operating multipurpose multitasking computer systems; or scheduling controlling input and output or maintaining a tape library to process data on multipurpose multitasking computer systems; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages; or designing developing and maintaining communications networks on a yearforyear basis for ahigh school education.
3. Candidates may substitute the possession of a Bachelors degree from an accredited college or university in Computer Information Technology Computer Science Management Information Systems or other information technology related field to include course work in machine or assembler computer languages and operating system and data communication technology for multipurpose multitasking computers and one year of experience maintaining and modifying operating systems for multipurpose multitasking computers for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in theComputer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a yearforyear basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Two years of experience maintaining and modifying operating systems for multipurpose multitasking computers.
Two years of experience monitoring endpoint security logs with Tanium and monitoring endpoint activity and identifying anomalies
Two years of experience troubleshooting VPN connections such as Zscaler
Six months of experience working with Symantec DLP
SPECIAL REQUIREMENTS
Employees in this classification may be subject to callin 24 hours a day and therefore may be required to provide the employing agency with a telephone number where the employee can be reached.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Successful candidates will be placed on the eligible (employment) list for at least one year. This cert list may be used to fill future vacancies.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee you will be responsible for paying 25 of the premiums for your medical and prescription coverage including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75 of the cost for these benefits. You can also elect to enroll in dental coverage accidental death and dismemberment insurance and life insurance but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online you may mail apaper application and supplemental questionnaire to MD THINK Human Resources Department849 International DriveLinthicum MD 21090.
If you have any questions concerning the recruitment process for this position please email MD THINK Human Resources Department at ; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system please contact the MD Department of Budget and Management Recruitment and Examination Division ator
TTY Users: call via Maryland Relay.
As an equal opportunity employer Maryland is committed to recruiting retaining and promoting employees who are reflective of the States diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
IT Service Delivery Security Analyst Jr
