BDC Customer Care Specialist
BDC Customer Care Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Who We Are: Riverview Chevrolet is committed to providing our customers exceptional service while also giving you opportunities to grow in your career. When you put your talent toward this industry you deserve to get just as much as you give. We are committed to excellence in customer service and pride ourselves in finding ways to get the customer taken care of in a fast professional manner. You will be our first voice when a customer calls into our dealership and we are looking for that individual that enjoys receiving these important calls.
Benefits:
- Competitive Pay
- Health Insurance
- Life Insurance
- PTO
- Paid Sick Time
- Vision
- Dental
- 401(K)
- Paid Training
- Growth Opportunities
- Hourly plus commission pay
- Pleasant work environment
- 5 day work week mf
- Promote and seek out opportunities to deliver a topnotch customer experience from 1st call untilfollow up calls
- Interact with customers to identify their individual needs and opportunities for new/used cars sales/service presentation
- Work closely with the Department Managers and other Sales and Service Adviser personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
- Complete phone calls as assigned by the Department Managers
- Act as a member of the team which includes crosstraining for internet lead and incoming/outgoing telephone sales prospecting roles
- Stay informed about new products features accessories etc. and their benefits to customers and convey the information to them as needed
- Attend product and sales training as required by BDC position
- Attend sales meetings and present creative ideas that can help grow our business and smooth operations as we grow
- Maintain a professional appearance and attitude in high stress busy times
- Handle telephone and internet inquiries in an expedient and professional manner fulfilling all the customers needs
- always be forth coming in direction and advice given to customers when directing them to our dealership
- High school diploma or general education degree (GED)
- Sufficient reading skills to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations
- Strong writing skills to write reports business correspondence procedure manuals advertising copy
- Presentation skills to share information and respond to questions from groups of managers clients customers and the general public
- Mathematical skills to calculate figures and amounts such as discounts interest commissions proportions percentages
- Ability to interpret and follow instructions shared in written oral diagram or schedule form
- Clean driving record & valid drivers license
- We will train for position but need specific skills to be brought daily
- This is a great opportunity to develop into a flourishing career and future security for employment
EEO Statement
Required Experience:
Unclear Seniority
Employment Type
Full-Time
