Desktop Engineer
Desktop Engineer
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Job Description
Desktop Engineer
Location: Hybrid Newark DE required minimum of 2 days a week in the office.
What makes us great:
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first work to keep them safe and build trusting relationships.
Your role in our success:
The Desktop Engineer role will manage and enhance the desktop engineering environment ensuring an excellent user experience and alignment with industry best practices. This role will oversee largescale projects such as Windows 11 upgrades and endpoint management for 1500 laptop/desktop devices and 1500 mobile devices while ensuring CIS compliance asset integration and effective patch management. Additionally this role will collaborate with Information Systems teams provide mentorship and apply cloudbased solutions to drive secure and efficient desktop operations.
What youll be working on:
- Manages and supports the desktop engineering environment to ensure excellent user experience.
- Reviews and improves the desktop engineering environment to align with industry best practices.
- Serves as a subject matter expert (SME) for platforms such as Microsoft Intune SCCM Windows Autopilot and Active Directory Group Policies.
- Oversees the integration of Microsoft Intune SCCM and other endpoint management systems with ServiceNow to enhance asset management (hardware and software).
- Acts as SME for the Windows 11 upgrade project affecting 1500 devices and achieving CIS Level 1 compliance.
- Manages the proper controls compliance reporting and oversight of 1500 corporate mobile devices.
- Ensures effective endpoint patching vulnerability management and compliance reporting while recommending improvements to patch management processes.
- Develops secure desktop images lead software decisions create software packages and manage deployment for 1500 devices and users.
- Manages application deployment packaging and upgrades to users. Develop and leverage scripting when required.
- Collaborates with Information Systems teams to maintain client and server technology standards.
- Provides guidance mentorship and technical expertise to technology staff.
- Troubleshoots and resolves incidents and problems independently and collaboratively.
- Applies expertise in cloudbased technologies and solutions.
- Creates and maintains operational and support documentation for the client and server environment
Who you are:
- High school diploma required Preferred bachelors degree in computer science
- Three 3 years of relevant experience in:
Migrating enterprise migrations to Windows 11.
Vendor relations and support
CIS Level 1 benchmark for Microsoft Windows Desktop - Six 6 years of relevant experience in:
Leading the support (at a SME level) of platforms such as in Microsoft Intune System Center Configuration Manager (SCCM) and Windows Autopilot managing Active Directory and related Group policy management at an enterprise level.
Experience required in Microsoft Entra ID (Azure AD)
Mobile device management platforms (cloud based and onprem)
Microsoft client device Operating Systems (Windows 10 11 MacOS)
Troubleshooting Tier 2 and Tier 3 desktop challenges in the enterprise
Design and architecture of systems and solutions with the emphasis on shifting to cloudbased solutions - Valid Drivers license
- Microsoft Intune System Center Configuration Manager (SCCM) and Windows Autopilot Microsoft Entra ID (Azure AD)
- Excellent troubleshooting skills
- Strong verbal and documentation skills
- Skilled in verbal and written communication and interpretation of unclear instructions or information
- Skilled in public speaking and the ability to tactfully deliver accurate and understandable counsel in response to inquiries or complaints
- Excellent time management skills with a proven ability to meet deadlines
- Excellent interpersonal and customer service skills.
- Ability to establish and maintain effective working relationships
- Ability to express oneself clearly and concisely orally or in writing
Ability to analyze data exercise good judgment prepare reports and maintain supporting records - Ability to manage multiple complex issues and prioritize project concurrently
- Ability to stylistically adapt communication (oral and written) based in the audience
- Ability to plan organize and supervise multiple staff
- Ability to work independently as well as in a diverse work environment
Benefits/whats in it for you
- Flexible work arrangement
- Competitive base salary
- Fantastic opportunities for career growth
- Cooperative supportive and empowered team atmosphere
- Annual bonus and salary increase opportunities
- Monthly recognition events
- Endless wellness initiatives and community events
- Robust and customizable benefit packageschoose what works best with your life. Options include generous 401k medical dental and life insurance tuition reimbursement compensated volunteer hours and MORE!
- Paid time off holidays and a separate bank of sick time!
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors. Applicants with a disability that need assistance applying for a position may email
Employment Type
Full-Time
